Guest Services Manager: Elevate Luxury Resort Experiences

Morningstar Buoy Haus Beach Resort; Charlotte Amalie (United States Virgin Islands); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Hotel Discounts

Tuition Reimbursement

Paid Time Off (vacation, sick, bereav4

Job summary

Morningstar Buoy Haus Beach Resort in St. Thomas seeks a proactive Guest Services Manager to supervise front desk, concierge and bell staff, ensuring seamless check-in/out and personalized guest experiences.

You'll lead service excellence across departments, train and mentor teams, respond promptly to guest inquiries and reviews, and collaborate to elevate the overall guest journey in a beachfront luxury setting.

Qualifications

• Bachelor's degree in Hospitality Management or related field preferred.
• Previous experience in guest services or hotel management.
• Excellent communication and interpersonal skills.
• Strong leadership and team management abilities.
• Proven ability to deliver exceptional guest service.
• Attention to detail and the ability to multitask in a fast-paced environment.
• Proficient in hotel management software and technology.
• Positive attitude and passion for creating memorable guest experiences.

Responsibilities

• Manage and lead the guest services team, including front desk, concierge, and bell staff.
• Ensure the smooth check-in and check-out process for guests.
• Handle guest inquiries, concerns, and special requests in a timely and professional manner.
• Train and mentor staff to deliver exceptional guest service.
• Monitor and respond to guest feedback and reviews.
• Collaborate with other departments to enhance the overall guest experience.
• Implement and maintain guest service standards and procedures.
• Resolve guest complaints and issues to ensure guest satisfaction.

Skills

Excellent communication

Leadership

Guest service

Team management

Attention to detail

multitasking

Education

Bachelor's degree in Hospitality Management or related field

Tools

Hotel management software

Job description

Morningstar Buoy Haus Beach Resort in St. Thomas seeks a proactive Guest Services Manager to supervise front desk, concierge and bell staff, ensuring seamless check-in/out and personalized guest experiences.

You'll lead service excellence across departments, train and mentor teams, respond promptly to guest inquiries and reviews, and collaborate to elevate the overall guest journey in a beachfront luxury setting.