Lead Front Desk & Guest Services Supervisor

Peachtree Group; West Lafayette (IN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) Match

Paid Holidays

Paid Time Off

Employee Assistance Program

Job summary

Peachtree Group in West Lafayette, IN seeks a Front Office Supervisor to lead the guest services team, ensuring smooth operations and high guest satisfaction. You will supervise daily shift processes, train and coach staff, and maintain professional, courteous service.

You will resolve guest issues quickly, build relationships with housekeeping and reservations, manage cash at the front desk, and uphold hotel bank policies.

Qualifications

• Experience in front desk or hospitality preferred.
• Strong communication and problem-solving skills.
• Ability to supervise and coach staff.

Responsibilities

• Supervise daily shift processes, ensuring SOPs are followed.
• Train, direct, and coach front desk staff to ensure quality operation.
• Resolve customer issues quickly to maintain high satisfaction.
• Build relationships with housekeeping, reservations, and other departments.
• Control cash transactions at the front desk and manage personal bank as policy requires.

Job description

Peachtree Group in West Lafayette, IN seeks a Front Office Supervisor to lead the guest services team, ensuring smooth operations and high guest satisfaction. You will supervise daily shift processes, train and coach staff, and maintain professional, courteous service.

You will resolve guest issues quickly, build relationships with housekeeping and reservations, manage cash at the front desk, and uphold hotel bank policies.