Lead Front Desk & Guest Experience

Anchor Point Management Group; Gurnee (IL); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

401k Company Match

Health, Vision, and Dental Insurance

Generous Bonus Incentive

Training and career advancement

Daily Pay

Employee Assistance Program

Team Member Assistance Fund

Culture Committee

Referral Bonus

Job summary

European Wax Center is hiring a Lead Guest Service Associate to deliver exceptional guest service and drive center revenue in person at our Gurnee location. This role combines sales with operations, including check-ins, scheduling, and product education.

The ideal candidate brings strong sales and guest service skills, leadership ability, and a results-oriented mindset, with availability in evenings and weekends. Experience in retail or beauty is a plus, and benefits accompany the role.

Qualifications

• High school diploma or GED or equivalent experience.
• Strong sales and guest service abilities.
• Willingness to work evenings and weekends.

Responsibilities

• Assist in training Guest Service Associates.
• Greet guests and create a welcoming, high-energy environment.
• Promote services, products and promotions and rebook guests to hit sales goals.
• Educate guests on the product line.
• Manage front-desk operations including check-ins/outs, scheduling, confirmations, cash handling and inventory.
• Maintain a clean, professional center appearance.
• Lead peers and model behavior to help others reach potential.

Skills

Sales skills

Guest service

Leadership

Communication

Interpersonal

Target driven

Evenings & weekends

Education

High school diploma or GED

Job description

European Wax Center is hiring a Lead Guest Service Associate to deliver exceptional guest service and drive center revenue in person at our Gurnee location. This role combines sales with operations, including check-ins, scheduling, and product education.

The ideal candidate brings strong sales and guest service skills, leadership ability, and a results-oriented mindset, with availability in evenings and weekends. Experience in retail or beauty is a plus, and benefits accompany the role.