Medical Scheduler, Orthopedics, Downtown, 8a-4:30p

University of Louisville Physicians; United States; On-site; USD 22,000 - 28,000; Full time

Job summary

University of Louisville Physicians is seeking a friendly, patient-focused Scheduler to greet patients, schedule appointments, and maintain accurate records in a fast-paced ambulatory care setting. The role emphasizes excellent customer service, professional phone etiquette, and proficient use of EMR systems.

Responsibilities include verifying patient information, processing referrals and orders, and ensuring a smooth patient flow from check-in to check-out.

Qualifications

• High School Diploma or GED is required.
• 1 year healthcare experience preferred.
• Strong customer service and communication skills.
• Professional phone etiquette; clear verbal and written communication.
• Proficiency with basic computer skills; ability to navigate EMR systems.

Responsibilities

• Greet patients and assist them as needed.
• Schedule appointments and maintain calendar.
• Check patients into the electronic medical record.
• Answer questions and address patient needs.
• Process referrals, follow-up visits, and orders as directed.
• Maintain patient education materials and test instructions.
• Support HIPAA privacy and security requirements.

Skills

Customer service

Phone etiquette

Communication skills

Basic computer skills

Education

High School Diploma or GED

Tools

Electronic medical records (EMR)

Job description

Primary Location: Ambulatory Care Building - ULP - AMG Address: 550 South Jackson St. Louisville, KY 40202 Shift: First Shift (United States of America)

UofL Health is a not-for-profit 501(c)(3) fully integrated regional academic health system with nine hospitals, four medical centers, Brown Cancer Center, Eye Institute, more than 250 physician practice locations, and more than 1,200 providers in Louisville and the surrounding counties, including southern Indiana. With more than 14,000 team members - physicians, surgeons, nurses, pharmacists and other highly-skilled health care professionals, UofL Health is focused on one mission: to transform the health of communities we serve through compassionate, innovative, patient-centered care.

Job Description: The scheduler serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.

Essential Functions

• Answer phone calls and direct them appropriately
• Check patient into the electronic medical record
• Ensure patient packet questionnaire is complete, if not assist patient in completing
• Address patient's questions or needs
• Review M.D. visit orders to manage and expedite ordered care (e.g., referrals, follow up visits, DME orders, test orders and medication orders)
• Print paperwork for patient education and/or test instructions
• Check patient out of the electronic medical record at completion of visit
• Supports goals of department/organization.
• Works as a team player by enhancing team effectiveness, supporting, and assisting team members, the department and/or the organization

Other Functions

• Maintains compliance with all company policies, procedures and standards of conduct
• Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
• Performs other duties as assigned

Additional Job Description: Education: High School Diploma or GED/Equivalent (required) Experience: One(1) year healthcare experience (preferred) Job Competency: Knowledge, Skills, and Abilities critical to this role: Strong customer service and communication skills Must understand and be able to perform professional phone etiquette Language Ability: Must be able to communicate effectively in both verbal and written formats Reasoning Ability: Ability to solve practical problems Computer Skills: Must be proficient with basic computer skills

Additional Responsibilities

• Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times
• Maintains confidentiality and protects sensitive data at all times
• Adheres to organizational and department specific safety standards and guidelines
• Works collaboratively and supports efforts of team members
• Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community

UofL Health is a fully integrated regional academic health system with nine hospitals, four medical centers, Brown Cancer Center, Eye Institute, nearly 200 physician practice locations and more than 1,000 providers in Louisville and the surrounding counties, including southern Indiana. Additional access to UofL Health is provided through a partnership with Carroll County Memorial Hospital. With more than 14,000 team members - physicians, surgeons, nurses, pharmacists and other highly-skilled health care professionals, UofL Health is focused on one mission: to transform the health of communities we serve through compassionate, innovative, patient-centered care.