Lead Front Desk Agent

Marriott Vacations; Koloa (HI); On-site; USD 41,000 - 58,000; Full time

Benefits offered by this job

Free on-site employee parking

Complimentary beverages (soft drinks,

Company branded attire

Complimentary work shoes

Quarterly team luncheons & awards

Discounts to onsite food outlets

Discounted theme park tickets and car/

Job summary

Marriott Vacations Worldwide is seeking a Lead Guest Services Associate in Hawaii to welcome Owners and guests, check them into villas, and explain property amenities and local activities.

You will listen carefully to questions, coordinate with other departments to resolve issues, respond to guest requests, and ensure satisfaction with timely follow-up.

This role offers competitive hourly pay, on-site perks, and opportunities for growth, with weekend and holiday shifts.

Qualifications

• Experience delivering exceptional guest service in a hospitality environment.
• Ability to listen actively and respond to guest requests.
• Strong teamwork and communication to support property operations.

Responsibilities

• Check guests into villas and review property amenities and local activities.
• Answer phones and route calls to the appropriate department.
• Address guest questions and resolve issues with a proactive approach.
• Support training of new associates and assist with hourly duties as needed.

Skills

Customer service

Communication

Listening skills

Problem solving

Job description

Hourly Rate: $35.71

Hourly Wage: $35.71

Are you looking for a place where meaningful moments are made together?

At Marriott Vacations Worldwide (MVW) , we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Lead Guest Services Associate at MVW , you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

Where great benefits lead to a life fulfilled .

• Competitive Pay
• Medical/Dental/Vision/401K opportunities
• Travel discounts
• Credit Union Membership
• Tuition Reimbursement
• Professional Counseling & Family Support
• Growth and Development Opportunities
• *Benefit Eligibility will vary by position

S ite Specific Perks

• Free on-site employee parking
• Complimentary soft drinks, coffee and tea
• Company branded attire for outdoor associates
• Complimentary work shoes
• Quarterly team luncheon celebrations and awards
• Discounts to onsite food outlets
• Discounted theme park tickets and rental cars
• Community service opportunities
• Sustainability awards - Audubon Green Lodging

As a Lead Guest Services Associate, a typical day will include:

• Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues .
• Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)
• Follows up with Owner/ guests to ensure their requests or problems have been met to their satisfaction.
• A nswer s telephone calls and routes calls to the proper department as applicable .
• Ensures that any outstanding requests or problems from the previous day receive priority and are resolved.
• Assists management with training new associates or hourly duties as needed.

Guest Experience and Company Standards

• Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Always follow company policies and safety procedures.

To Become a Lead Guest Services Associate at MVW:

• Available to work various shifts, holidays, and both weekend days.
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time .
• Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance .
• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
• Specific job duties may differ by property, size of team, or facility.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.