Front Desk Agent

Hyatt Vacation Ownership; San Antonio (TX); On-site; USD 20,002 - 28,488; Part time

Benefits offered by this job

Medical/Dental/Vision/401K

Travel discounts

Credit Union Membership

Tuition Reimbursement

Counseling & Family Support

Growth & Development Opportunities

Free On-Site Parking

Discounted meals

Associate Appreciation Week

Monthly recognition programs

Job summary

Hyatt Vacation Ownership is seeking a friendly Guest Services Agent to support Owners and guests, ensuring smooth check-ins and concierge-level service. This role emphasizes attentiveness, accurate information, and teamwork to enhance vacation experiences across properties.

The position is part-time with shifts including 1st and 2nd, weekends and holidays; drivers license is required and on-site benefits apply. Training and growth opportunities are provided.

Qualifications

• Valid driver’s license required
• Part-time position
• Availability to work weekends and holidays
• Shift availability: 1st/2nd shifts

Responsibilities

• Greet and assist Owners/guests to create memorable vacation experiences.
• Check guests into villas, explain amenities and services.
• Answer calls and direct requests to appropriate departments; assist with bellman duties where needed.

Job description

Hourly Rate: $17.60

Hourly Wage: $17.60

Shift: 1st/2nd; must be available to work weekends and holidays

Requirement: Valid driver’s license required

Position type: Part Time

At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

Where Great Benefits Lead To a Life Fulfilled.

• Competitive Pay
• Medical/Dental/Vision/401K opportunities
• Travel discounts
• Credit Union Membership
• Tuition Reimbursement
• Professional Counseling & Family Support
• Growth and Development Opportunities
• *Benefit Eligibility will vary by position

Site Specific Perk

• Free On-Site Parking
• Discounted meals
• Department celebrations
• Associate Appreciation Week
• Monthly associate recognition and reward programs

As a Guest Services Agent, a typical day will include:

• Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
• Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)
• Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.
• Answers telephone calls and routes calls to the proper department as applicable.
• May be asked to assist with bellman and runner duties depending on facility or location.

Guest Experience And Company Standards

• Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Always follow company policies and safety procedures.

To Become a Guest Services Agent At MVW

• Available to work various shifts, holidays, and both weekend days.
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
• Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
• Specific job duties may differ by property, size of team, or facility.

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.