Front Desk Agent

Hyatt; Truckee (CA); On-site; USD 26,139 - 37,229; Part time

Benefits offered by this job

Competitive Pay

Medical/Dental/Vision/401K opportunities

Travel discounts

Tuition Reimbursement

Professional Counseling & Family Support

Job summary

A leading vacation company is seeking a Guest Services Agent in Truckee, California. In this role, you will provide exceptional service to guests, ensuring memorable experiences. Duties include checking in guests, addressing inquiries, and maintaining high standards of service. Candidates should be available for various shifts and be physically able to perform required tasks. This position offers competitive pay and growth opportunities within a supportive work environment.

Qualifications

• Available to work various shifts, holidays, and both weekend days.
• Able to perform physical tasks such as bending, twisting, and lifting up to 25 lbs.
• Background and drug screening may be required based on company policy.

Responsibilities

• Check guests into their villas and review property amenities.
• Actively listen and respond to guests' questions and concerns.
• Identify and explain room features to guests.
• Follow up with guests to ensure satisfaction with services.
• Answer calls and route them to the appropriate department.

Skills

Customer service skills

Active listening

Problem-solving

Team collaboration

Job description

Hourly Rate

$23.00 per hour

Marriott Vacations Worldwide (MVW) – Guest Services Agent

Are you looking for a place where meaningful moments are made together? At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment.

As a Guest Services Agent at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories.

Benefits

• Competitive Pay
• Medical/Dental/Vision/401K opportunities
• Travel discounts
• Credit Union Membership
• Tuition Reimbursement
• Professional Counseling & Family Support
• Growth and Development Opportunities
• *Benefit Eligibility will vary by position

Site Specific Perks

As a Guest Services Agent, a typical day will include:

• Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
• Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)
• Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.
• Answers telephone calls and routes calls to the proper department as applicable.
• May be asked to assist with bellman and runner duties depending on facility or location.

Guest Experience And Company Standards

• Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Always follow company policies and safety procedures.

Requirements for MVW Guest Services Agent

• Available to work various shifts, holidays, and both weekend days.
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
• Lift/Carry/Push/Pull items that weigh up to 25 lbs without assistance.
• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
• Specific job duties may differ by property, size of team, or facility.

Hyatt Vacation Club (HVC) – Guest Services Agent

Are you looking for a place where meaningful moments are made together? At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment.

As a Guest Services Agent at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity.

Guest Experience And Company Standards for HVC

• Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Always follow company policies and safety procedures.

Requirements for HVC Guest Services Agent

• Available to work various shifts, holidays, and both weekend days.
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
• Lift/Carry/Push/Pull items that weigh up to 25 lbs without assistance.
• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
• Specific job duties may differ by property, size of team, or facility.

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.