Lead Front Desk Agent

FOH Hospitality LLC; Kaanapali (HI); On-site; USD 47,000 - 52,000; Full time

Benefits offered by this job

Medical/Dental/Vision/401K

Travel discounts

Credit Union Membership

Tuition Reimbursement

Professional Counseling & Family 

Free daily associate meal

Complimentary soft drinks, coffee and‑

Monthly & quarterly celebrations andaw

Job summary

Marriott Vacations Worldwide is seeking a Lead Guest Services Associate to welcome Owners and guests, guide them through villa check-ins, and coordinate with multiple departments to fulfill requests. The role emphasizes high guest satisfaction, strong communication, and smooth operation across the resort environment.

Ideal candidates will handle inquiries, explain room features, and follow up to ensure issues are resolved, contributing to memorable vacation experiences and adherence to company

Responsibilities

• Checks Owners/guests into their villas, reviews amenities, hours and local areas of interest.
• Responds to questions and requests, contacting other departments to resolve issues.
• Explains room features and guides guests to use key areas (ice, vending).
• Follows up to ensure requests are met and resolves outstanding problems from previous day.
• Handles telephone calls and routes to proper department; supports training of new associates.

Job description

Hourly Rate: $35.71 Hourly Wage: $35.71 Are you looking for a place where meaningful moments are made together? At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment.

As a Lead Guest Services Associate at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

Where great benefits lead to a life fulfilled.

Competitive Pay

• Medical/Dental/Vision/401K opportunities
• Travel discounts
• Credit Union Membership
• Tuition Reimbursement
• Professional Counseling & Family Support

Growth and Development Opportunities

• *Benefit Eligibility will vary by position

Site Specific Perks

• AAA Four Diamond Resort
• Free daily associate meal
• Complimentary soft drinks, coffee and tea
• Monthly & quarterly celebrations and awards
• Company branded attire for outdoor associates
• Complimentary work shoes
• Discounted bus pass
• Discounts to onsite spa and food outlets
• Community service opportunities
• Sustainability awards – Audubon Green Lodging

Typical Day

• Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
• Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)
• Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.
• Answers telephone calls and routes calls to the proper department as applicable.
• Ensures that any outstanding requests or problems from the previous day receive priority and are resolved.
• Assists management with training new associates or hourly duties as needed.

Guest Experience and Company Standards

Welcome and greet guests and anticipate and address their needs. Interact with colleagues and guests professionally and promptly. Contribute to team goals. Always follow company policies and safety procedures.

To Become a Lead Guest Services Associate at MVW

• Available to work various shifts, holidays, and both weekend days.
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
• Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
• Specific job duties may differ by property, size of team, or facility.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Where meaningful moments are made together. Our associates want more than fulfilling work. Like our Owners, Members and guests around the world, they want fulfilling lives. Vacations expand our world to new places, new possibilities, new connections. Along the way, they help us discover our best selves. Great vacations are the embodiment of a life, fulfilled.

Marriott Vacations Worldwide (NYSE: VAC) is a leading global vacation company. While our numbers tell some of the story, the heart of our success comes from the quality – and exceptional longevity – of our relationships with our associates and customers. Join us on our journey. FOR A LIFE FULFILLED. Creating vacations that move you.

20,000+ Associates worldwide Vacation Ownership 7 Iconic Brands Approximately 120 Vacation Ownership Resorts 700,000+ Owner families 90%+ Guest satisfaction score Exchange & Third-Party Management More than 3,200 affiliated resorts in over 90 countries and territories Approximately 1.6 million exchange network members