Front Desk Agent

Hyatt Vacation Ownership; Kaanapali (HI); On-site; USD 47,000 - 50,000; Full time

Benefits offered by this job

Medical/Dental/Vision/401K options

Travel discounts

Credit Union Membership

Tuition Reimbursement

Professional Counseling & Family Suppo

Growth and Development Opportunities

Benefit Eligibility will vary by pos

Celebratory Luncheons

Complimentary work shoes

Free bus pass

On-site free parking

40% discount to onsite food outlets

Company branded attire for outdoor ass

Community service opportunities

Sustainability awards - LEED certified

Job summary

Hyatt Vacation Club (HVC) in Hawaii seeks a Guest Services Agent to welcome Owners and guests, check in villas, and share local tips to create memorable stays.

The role offers an hourly rate of $34.18 and includes benefits such as medical/dental/vision, travel discounts, and development opportunities, with duties including responding to guest requests and collaborating with other departments.

Responsibilities

• Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
• Actively listens and responds positively to guests’ questions, concerns, and requests and contacts other departments to help resolve guest issues.
• Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)
• Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.
• Answers telephone calls and routes calls to the proper department as applicable.
• May be asked to assist with bellman and runner duties depending on facility or location.

Job description

Hourly Rate: $34.18

Hourly Wage: $34.18

Job Duration: Employment will end on or prior to 2/28/2027

Are you looking for a place where meaningful moments are made together?

At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity.

Where great benefits lead to a life fulfilled.

• Competitive Pay
• Medical/Dental/Vision/401K opportunities
• Travel discounts
• Credit Union Membership
• Tuition Reimbursement
• Professional Counseling & Family Support
• Growth and Development Opportunities
• *Benefit Eligibility will vary by position

Site Specific Perks:

• Celebratory Luncheons
• Complimentary work shoes
• Free bus pass
• On-site free parking
• 40% discount to onsite food outlets
• Company branded attire for outdoor associates
• Community service opportunities
• Sustainability awards - LEED certified & Audubon Green Lodging

As a Guest Services Agent, a typical day will include: Overnight

• Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
• Actively listens and responds positively to guests’ questions, concerns, and requests and contacts other departments to help resolve guest issues.
• Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)
• Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.
• Answers telephone calls and routes calls to the proper department as applicable.
• May be asked to assist with bellman and runner duties depending on facility or location.

Guest Experience and Company Standards

• Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Always follow company policies and safety procedures.

To Become a Guest Services Agent at HVC:

• Available to work various shifts, holidays, and both weekend days.
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
• Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
• Specific job duties may differ by property, size of team, or facility.

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.