Front Desk Agent

Park Hyatt Los Cabos at Cabo del Sol; Escondido (CA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive Pay

Credit Union Membership

Tuition Reimbursement

Counseling & Family Support

Growth & Development

Benefits vary

On-site Parking

Department Celebrations

Monthly Recognition

Work Shoes Stipend

Job summary

Hyatt Vacation Ownership is seeking a Guest Services Agent to assist Owners/guests with villa check-ins, amenities overview, and local activities. You will respond to questions, coordinate with departments, and ensure satisfaction, while supporting bellman duties as needed.

Position requires greeting guests professionally, upholding safety procedures, and contributing to team goals within a dynamic hospitality environment at our Deer Valley location.

Responsibilities

• Checks Owners/guests into villas, reviews amenities, hours of operations, and local areas of interest and activities.
• Listens and responds to guests' questions, concerns, and requests; contacts other departments to resolve issues.
• Identifies and explains room features to guests (e.g., room key, ice and vending areas).
• Follows up with Owners/guests to ensure requests or problems are met to their satisfaction.
• Answers telephone calls and routes calls to the proper department as applicable.
• May assist with bellman and runner duties depending on facility or location.
• Welcomes and greets guests; anticipates and addresses their needs.
• Interacts professionally with colleagues and guests; contributes to team goals.
• Follows company policies and safety procedures.

Job description

Close Inclusive Collection Job Postings Notification

Are you looking for a place where meaningful moments are made together?

At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity.

Where great benefits lead to a life fulfilled.

• Competitive Pay
• Credit Union Membership
• Tuition Reimbursement
• Professional Counseling & Family Support
• Growth and Development Opportunities
• *Benefit Eligibility will vary by position

Site Specific Perks

• Free On-Site Parking
• Department celebrations
• Monthly associate recognition and reward programs
• Stipend for work shoes

As a Guest Services Agent, a typical day will include:

• Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
• Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)
• Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.
• Answers telephone calls and routes calls to the proper department as applicable.
• May be asked to assist with bellman and runner duties depending on facility or location.

Guest Experience and Company Standards

• Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Always follow company policies and safety procedures.

To Become a Guest Services Agent at HVC:

• Available to work various shifts, holidays, and both weekend days.
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
• Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
• Specific job duties may differ by property, size of team, or facility.

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

Grand Hyatt Deer Valley | Park City , UT , US

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