Lead Front Desk Agent

Remington Arcadia Employers LLC; Arcadia (CA); On-site; USD 28,000 - 36,000; Full time

Job summary

Remington Arcadia Employers LLC is hiring for a hotel front desk role. You will greet guests, handle check-in/check-out, and assist with pre-registration and reservation blocking.

Knowledge of Front Office systems and accurate cash handling are essential to ensure smooth guest experiences. Applicants should be prepared to work in a team, adapt to varying shifts including nights, weekends, and holidays, and maintain professional communication with guests.

Qualifications

• Provide friendly, prompt, and professional guest service at check-in and check-out.
• Accurately handle charges and process payments.
• Know how to manage reservations and room blocking for special requests.

Responsibilities

• Greet and communicate cordially with guests at check-in/check-out.
• Assist in pre-registration and block reservations as needed.
• Operate Front Office system and manage daily transactions.
• Handle cash, checks, and credit card information accurately.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts, and cancellation/relocation procedures.

Skills

Guest service

Cash handling

Reservations

Communication

Tools

Front Office software

Job description

Enjoy stunning views of Santa Anita Park and the San Gabriel Mountains from our Hipico Rooftop Bar. Our hotel is within two miles of Santa Anita Park and the Santa Anita Mall, and just nine miles from the Rose Bowl Stadium. Relax in our outdoor heated pool and make the most of your stay.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Physical Requirements (In-Office Role)

• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10-25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Rate of pay $23.00

Status

Full-time

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