Lead Front Desk Agent

Melrosehoteldc; Arcadia (CA); On-site; USD 28,000 - 36,000; Full time

Job summary

Melrosehoteldc is seeking a Front Desk Agent to warmly greet guests, check them in and out efficiently, and assist with pre-registration and block room requests. You will post charges accurately and maintain knowledge of the Front Office system and daily transactions.

Ideal candidates have a strong work ethic, are team players, and can handle varying shifts including nights and weekends. The role is on-site at our Arcadia location, with a focus on delivering memorable guest experiences.

Qualifications

• High work ethic and self-initiative.
• Willing to work varying schedules including nights, weekends, and holidays.
• Team player dedicated to guest experiences.

Responsibilities

• Greet and check guests in/out promptly and professionally.
• Post charges accurately and promptly.
• Know Front Office systems and daily transactions.
• Manage cash handling including cash, checks, and credit card payments.
• Review reservations with special requests and block rooms accordingly.
• Understand hotel rates, discounts, cancellations, and relocation procedures.

Skills

Work ethic

Team player

Job description

Enjoy stunning views of Santa Anita Park and the San Gabriel Mountains from our Hipico Rooftop Bar. Our hotel is within two miles of Santa Anita Park and the Santa Anita Mall, and just nine miles from the Rose Bowl Stadium. Relax in our outdoor heated pool and make the most of your stay.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Physical Requirements (In-Office Role)

• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10-25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Rate of pay $23.00

Status

Full-time

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