Front Office Supervisor

One Ocean Resort & Spa; Arcadia (CA); Hybrid; USD 44,000 - 60,000; Full time

Job summary

One Ocean Resort & Spa in Arcadia, California, is seeking a Front Office Supervisor to lead our guest services team and ensure smooth check-in/out experiences.

You will manage staffing, train associates, operate the MICROS system, and collaborate with housekeeping and engineering to fulfill guest requests, while maintaining a calm, professional environment during peak times. This is a full-time role with stable hours and a dynamic setting that values accuracy, courtesy, and teamwork.

Qualifications

• Experience in hotel front desk operations.
• Ability to manage and mentor staff in a fast-paced environment.
• Excellent communication and guest service skills.

Responsibilities

• Staff front desk teams: interview, hire, supervise, train and schedule.
• Understand front office roles and perform duties as needed.
• Operate MICROS system for daily transactions.
• Review AM/PM discrepancy reports.
• Coordinate with Housekeeping and Engineering on rooms and maintenance.
• Greet guests and check them in/out professionally.

Skills

Interpersonal skills

Team leadership

Staff scheduling

Guest service

Communication

Tools

MICROS system

Job description

Enjoy stunning views of Santa Anita Park and the San Gabriel Mountains from our Hipico Rooftop Bar. Our hotel is within two miles of Santa Anita Park and the Santa Anita Mall, and just nine miles from the Rose Bowl Stadium. Relax in our outdoor heated pool and make the most of your stay.

Job Description

What you will be doing

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
• Accurately check AM and PM discrepancy reports.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.

Requirements

What we are looking for

• Ability to calmly work with high demand and/or upset guests
• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests

Physical Requirements (In-Office Role)

• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Rate of pay starting at $25.00 per hour

Status

Full-time

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