Lead Front Desk Agent

Pier House; Arcadia (CA); Sur place; USD 30 000 - 33 000; Plein temps

Résumé du poste

Pier House in Arcadia, CA, seeks a friendly front desk professional to check guests in and out, assist with pre-registration and reservations, and ensure accurate charging.

You will manage reservations, handle cash and payments, and learn the front desk system to deliver efficient guest service while maintaining accuracy and professionalism.

Qualifications

• Experience in hospitality front desk or guest services preferred.
• Ability to greet guests warmly and handle check-in/out efficiently.
• Good cash handling and basic computer/booking system knowledge.

Responsabilités

• Greet and check guests in/out promptly and professionally.
• Post charges accurately and handle daily transactions.
• Know Front Office system and reservations; take same-day reservations in ~2 minutes; follow cancellation procedures.
• Review reservations with special requests and block rooms; know rates and discounts.

Connaissances

Strong guest service orientation

Team player

Flexible schedule

Description du poste

Enjoy stunning views of Santa Anita Park and the San Gabriel Mountains from our Hipico Rooftop Bar. Our hotel is within two miles of Santa Anita Park and the Santa Anita Mall, and just nine miles from the Rose Bowl Stadium. Relax in our outdoor heated pool and make the most of your stay.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Physical Requirements (In-Office Role)

• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10-25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Rate of pay $23.00

Status

Full-time

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