Front Office Supervisor

Murrieta Hot Springs Resort; Arcadia (CA); Hybrid; USD 28,000 - 40,000; Full time

Job summary

Murrieta Hot Springs Resort is seeking a front desk leadership role to ensure adequate staffing levels, interview and train staff, and supervise guest services across the front office team. You will oversee MICROS operations and ensure accurate daily transactions while coordinating with housekeeping and engineering for guest needs.

The role involves greeting guests, checking them in/out promptly and professionally, and maintaining high service standards in a busy hotel environment in Arcadia, CA.

Qualifications

• Ability to calmly work with high demand and/or upset guests.
• May be required to work varying schedules including nights, weekends, and holidays.
• Enjoy working as part of a team providing great guest experiences.

Responsibilities

• Staff front office associates: interview, hire, supervise, train, schedule front desk agents and related roles.
• Understand front office roles and perform duties as needed.
• Operate MICROS system for daily transactions and reconciliations.
• Check AM/PM discrepancy reports accurately.
• Coordinate with Housekeeping and Engineering for guest rooms and maintenance requests.
• Greet and assist guests during check-in/check-out with professionalism.

Skills

Calm under pressure

Work ethic

Team player

Tools

MICROS system

Job description

Enjoy stunning views of Santa Anita Park and the San Gabriel Mountains from our Hipico Rooftop Bar. Our hotel is within two miles of Santa Anita Park and the Santa Anita Mall, and just nine miles from the Rose Bowl Stadium. Relax in our outdoor heated pool and make the most of your stay.

Job Description

What you will be doing

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
• Accurately check AM and PM discrepancy reports.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.

Requirements

What we are looking for

• Ability to calmly work with high demand and/or upset guests
• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests

Physical Requirements (In-Office Role)

• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Rate of pay starting at $25.00 per hour

Status

Full-time

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