Front Office Supervisor

Hotel Yountville; Arcadia (CA); Hybrid; USD 28,000 - 40,000; Full time

Job summary

Hotel Yountville is seeking an experienced Front Office staff supervisor to ensure proper staffing, hiring, training and scheduling of front desk agents, supervisors, bell staff and PBX operators. You will operate the MICROS system accurately for daily transactions and collaborate with housekeeping and engineering to fulfill guest requests.

The role requires greeting guests, managing check-ins and check-outs, and maintaining high service standards in a dynamic environment, with a focus on

Qualifications

• Must manage front office staffing levels and supervise front desk operations.
• Proficient in MICROS system daily transactions and reporting.
• Strong guest-service mindset and ability to handle high-demand situations.

Responsibilities

• Interview, hire, and schedule front office staff and PBX operators.
• Ensure front office performs duties and can fill in when needed.
• Coordinate with Housekeeping and Engineering for room needs and requests.
• Greet guests, check in/out promptly, and answer questions with professionalism.

Skills

Staffing management

Guest service

Communication

Team leadership

Tools

MICROS

Job description

Enjoy stunning views of Santa Anita Park and the San Gabriel Mountains from our Hipico Rooftop Bar. Our hotel is within two miles of Santa Anita Park and the Santa Anita Mall, and just nine miles from the Rose Bowl Stadium. Relax in our outdoor heated pool and make the most of your stay.

Job Description

What you will be doing

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
• Accurately check AM and PM discrepancy reports.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.

Requirements

What we are looking for

• Ability to calmly work with high demand and/or upset guests
• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests

Physical Requirements (In-Office Role)

• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Rate of pay starting at $25.00 per hour

Status

Full-time

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