Lead Field Technician — Windows & Doors Expert

RAM Windows & Doors; Dallas (TX); On-site; USD 55,000 - 85,000; Full time

Job summary

RAM Windows & Doors is seeking a Lead Service Technician to perform high-quality field service and provide leadership to other technicians. You will troubleshoot, inspect, and repair windows and doors, train staff, and ensure safety and workmanship standards are met.

Strong communication with homeowners and customers is essential, with emphasis on first-time fixes and thorough documentation. The role requires coordinating parts, materials, and field resources, and you will oversee service calls

Qualifications

• Strong experience servicing, installing, or repairing windows and doors.
• 2+ Years experience with window and door repair and/or installation.
• Advanced troubleshooting and problem-solving skills.
• Ability to read service scopes, product information, measurements, and technical documentation.
• Strong knowledge of window and door operation, adjustment, hardware, glass, sealing, and installation practices.
• Ability to accurately measure and identify required replacement materials.
• Strong written and verbal communication skills.
• Ability to lead and train other technicians.
• Strong attention to detail.
• Ability to work independently and make sound field decisions.
• Professional customer-service skills.
• Valid driver's license and acceptable driving record, if required for company vehicle operation.

Responsibilities

• Perform service, warranty, repair, adjustment, and inspection work on windows and doors.
• Troubleshoot complex operational, installation, hardware, glass, water-intrusion, and product-related issues.
• Complete proper adjustments to doors, sliders, windows, locks, hinges, tracks, thresholds, panels, and related components.
• Determine whether an issue is related to the product, installation, jobsite condition, or another trade.
• Verify that repairs and adjustments are completed correctly before leaving the jobsite.
• Ensure technicians arrive prepared with the correct tools, materials, parts, and equipment.
• Identify additional materials or parts required to complete a service call.
• Provide accurate part numbers, quantities, measurements, and descriptions when requesting materials.
• Assist with difficult or high-priority service calls when additional technical experience is required.
• Serve as the field point of contact for assigned Service Technicians.
• Provide direction and technical assistance to technicians throughout the workday.
• Lead crews on larger or more complicated service projects.
• Assist with training new and existing technicians on proper service and repair procedures.
• Demonstrate proper troubleshooting techniques and workmanship standards.
• Help ensure technicians follow company procedures and safety requirements.
• Identify technicians who may need additional training or coaching.
• Promote teamwork, accountability, professionalism, and respect within the Service Department.
• Escalate significant field issues to management when necessary.
• Review the assigned scope of work before beginning each service call.
• Communicate professionally with homeowners, builders, contractors, and other customers.
• Explain completed work to the customer when appropriate without making unauthorized warranty, financial, or liability commitments.
• Immediately communicate unexpected jobsite conditions or changes in scope to the Service Coordinator/Manager.
• Maintain a professional appearance and attitude while representing the company.
• Complete detailed service notes for every assigned ticket.
• Clearly document what was inspected, what was found, what was completed, and what remains outstanding.
• Upload required before-and-after photos.
• Document measurements and jobsite conditions when applicable.
• Include part numbers and quantities for all required materials.
• Identify whether a return trip is required and what will be needed to complete the work.
• Ensure service documentation is completed before the ticket is considered finished.
• The Lead Service Technician is expected to help improve overall department performance by focusing on: FTFR, ticket completion rate, reduction of unnecessary return trips, quality of notes, accuracy of part requests, proper diagnosis, and safety compliance.
• The Lead Technician should actively look for opportunities to resolve the entire service scope during the first visit when reasonably possible.

Skills

Window/door service

2+ years experience

Troubleshooting

Reading specs

Window/door operation

Accurate measuring

Communication skills

Team leadership

Attention to detail

Independent work

Customer service

Driver's license

Job description

RAM Windows & Doors is seeking a Lead Service Technician to perform high-quality field service and provide leadership to other technicians. You will troubleshoot, inspect, and repair windows and doors, train staff, and ensure safety and workmanship standards are met.

Strong communication with homeowners and customers is essential, with emphasis on first-time fixes and thorough documentation. The role requires coordinating parts, materials, and field resources, and you will oversee service calls