Lead Field Service & Installation Tech - Doors & Millwork

North Atlantic Corp

Somerset (MA)

On-site

USD 65,000 - 90,000

Full time

14 days+

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Job summary

North Atlantic Corp is a leading millwork company focused on doors, windows, and architectural millwork. We seek a Lead Field Service and Installation Technician to travel to customer sites and install or service our phantom screens, storefront systems, and Masonite doors.

You will diagnose, repair, or replace products in the field with minimal supervision, ensuring high customer satisfaction and quality workmanship.

Qualifications

3–5 years of on-site work including installations or service in residential settings.
Valid Driver’s License and insurable by company policy.
Experience with power tools in residential/commercial construction.
MA Contractor license is preferred.

Responsibilities

Diagnose, repair, and/or install products at customer sites in a timely manner.
Perform independent installations or work with the service team.
Provide consultation with customers for installations and service improvements.
Review material needs based on customer orders and job work orders.
Install/repair products per work order and safety regulations (OSHA).
Log daily work and travel times, update service reports with the SharePoint app.
Maintain shop, warehouse, showroom areas and vehicles as needed.
Attend seminars/meetings to improve skills and product knowledge.
Occasionally handle overnight service jobs as required.