Lead Field Service Technician - Low Voltage & CCTV

K Group Companies; Florence (KY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive base salary

Bonus and commission opportunities

Paid Time Off (PTO)

Volunteer Paid Time Off (VTO)

Employer-paid health, dental, vision,

Job summary

K Group Companies is seeking a Field Service Technician II to support clients in the West Chester, OH area. The role includes Level I tasks plus advanced duties such as system configuration, FAT testing, and customer training at a basic operations level.

You will lead installation teams, mentor Level 1 installers, and coordinate with project delivery personnel to ensure high-quality, on-time installations and strong customer satisfaction.

Qualifications

• Minimum 2 years in a construction trade.
• Advanced knowledge of electricity (high/low voltage).
• Hands-on/field experience from previous work.
• Basic telecommunication knowledge (TCP/IP, general networking, computers, VoIP, etc.).
• Ability to identify and use common low voltage cabling.
• Possesses and maintains a working knowledge of basic IT networking, configurations and IP addressing.
• Ability to read architectural drawings.
• Team management/supervisor experience.
• Previous experience completing projects within scope.
• Previous experience with service ticketing processes.
• Required 1+ year of previous knowledge in fire, CCTV, intrusion, emergency nurse call systems
• Excellent communication skills.
• Must have valid US Driver’s license.

Responsibilities

• Execute all Level I installer roles and responsibilities, following our comprehensive documentation to uphold the highest standards of installation and service
• Demonstrate exceptional organizational skills in handling project and service tickets, ensuring streamlined interaction and prompt updates in alignment with assignments
• Exhibit a deep understanding of project scopes and service expectations taking full accountability for assigned tasks, and consistently delivering outstanding results
• Assume leadership responsibilities by delegating tasks within the team’s capabilities, fostering a collaborative environment that encourages growth and productivity
• When leading a team, mentor Level 1 installers, maintaining high standards, and actively seeking their feedback for continuous improvement
• Establish and maintain regular and effective communication channels with Project Delivery Coordinators, Project Managers, and customers as needed, ensuring seamless project execution
• Showcase expertise in working with nurse call systems, card access systems, and video surveillance products, contributing to the successful implementation of diverse projects
• Pursue ongoing professional development opportunities, with a particular focus on leadership and communication skills, to further enhance contribution to the team
• Skillfully perform Factory Authorized Testing (FAT) of products before installation, ensuring all systems meet the highest quality and performance standards
• Demonstrate proficiency in system configuration and the successful commissioning of systems, providing clients with reliable and fully operational solutions
• Embrace the flexibility of the role by willingly accepting additional job duties that may be assigned in the course of our business operations, further enriching the dynamics of this job description

Skills

Construction trade experience

Electrical knowledge (high/low voltage

Field/hand-on experience

Telecommunications basics (TCP/IP, VoP

Low voltage cabling

IT networking basics

Read architectural drawings

Team leadership

Project/service ticketing

Fire/CCTV/Intrusion/Nurse call systems

Excellent communication

Valid US Driver’s license

Tools

TCP/IP

VoIP

IP addressing

Job description

K Group Companies is seeking a Field Service Technician II to support clients in the West Chester, OH area. The role includes Level I tasks plus advanced duties such as system configuration, FAT testing, and customer training at a basic operations level.

You will lead installation teams, mentor Level 1 installers, and coordinate with project delivery personnel to ensure high-quality, on-time installations and strong customer satisfaction.