Lead Field Service Technician

Xylem; Nederland (TX); On-site; USD 66,000 - 107,000; Full time

Job summary

Join a leading global water solutions company as a Lead Field Service Technician. You will execute field service activities, ensuring safe operations and customer satisfaction. The role involves troubleshooting complex systems, conducting maintenance, and direct customer interaction. Enjoy a rewarding career with generous benefits and opportunities for growth.

Benefits

Generous PTO and holidays

Retirement savings plan

Health, dental, vision insurance from day one

Career progression opportunities

Recognition programs

Paid parental leave

Tuition reimbursement

Wellness programs

Employee discounts

Qualifications

• 5-7 years of technical experience in industrial/commercial water processes.
• Ability to obtain CDL Class A or B with endorsements.

Responsibilities

• Execute field service activities at customer sites safely and efficiently.
• Conduct preventative maintenance and manage parts inventory.
• Collaborate with team members and departments.

Skills

Customer service

Troubleshooting

Technical communication

Education

High School Diploma

Tools

Microsoft Office

Job description

Join to apply for the Lead Field Service Technician role at Xylem

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Role

The Elite/Lead Field Service Technician will be responsible for executing field service activities at customer sites safely and efficiently. This includes working with complex systems, troubleshooting, mechanical, electrical, diesel equipment, conducting preventative maintenance, managing parts inventory, and addressing safety issues. The role involves direct customer interaction and may cover multiple systems and locations, with escalation responsibilities and resource coordination.

Core Responsibilities

• Create and maintain a safe working environment
• Care for company property
• Promote a high-impact culture through innovation, accountability, and empowerment
• Work effectively in a team and independently
• Perform data collection and operational reporting
• Conduct light maintenance activities
• Collaborate with team members and departments
• Ensure continuous water treatment operation and standards
• Manage correspondence and administrative duties
• Use digital tools for data analysis and performance optimization

Qualifications

• High School Diploma or equivalent
• 5-7 years of technical experience, including industrial or commercial water processes
• Proficiency with Microsoft Office and smart devices
• Preferred: Water Treatment license (A, B, C, D)
• Ability to obtain CDL Class A or B with endorsements
• Ability to obtain customer clearances (TWIC, DISA, etc.)
• Ability to obtain DOT Medical card
• Customer service experience
• Electrical, mechanical, diesel, fusion skills depending on business unit
• Strong troubleshooting and technical communication skills
• Ability to derive insights from customer interactions

What We Can Offer You

Our Total Rewards Program includes:

• Generous PTO and holidays
• Retirement savings plan
• Health, dental, vision insurance from day one
• Career progression opportunities
• Recognition programs
• Paid parental leave
• Tuition reimbursement
• Wellness programs
• Employee discounts

Starting salary ranges from $66,400 to $106,200, based on skills, experience, and location.

Additional Information

Join Xylem to be part of innovative water solutions impacting utilities, industries, and communities worldwide. Participate in our Watermark Volunteer Program and enjoy a diverse, inclusive workplace committed to equal opportunity and reasonable accommodations. We may modify this description as needed.