Lead Field Service Technician

AECOM; Mason (OH); On-site; USD 50,000 - 75,000; Full time

Job summary

A leading company in technical services seeks a Field Service Representative to oversee equipment installation and repairs in Mason, Ohio. The role involves customer training, documentation improvement, and leading initiatives to enhance service delivery. Candidates should have a high school diploma and relevant experience, with a focus on technical support and communication skills.

Qualifications

• High School Diploma or equivalent required.
• Some experience in the field necessary.
• Communication skills and ability to follow instructions are valued.

Responsibilities

• Lead installation, servicing, and repair of complex systems.
• Provide customer support and train on equipment usage.
• Mentor junior representatives and present technical information.

Skills

Customer Support

Technical Communication

Installation Skills

Problem Solving

Training

Education

High School Diploma or equivalent

Bachelor degree or technical/professional certificate

Job description

Leads successful on-site installation, servicing and repair processes of complex equipment and systems without direct supervision. You will follow detailed work instructions and amend any outdated or incorrect instructions with help of Engineering teams. You will make improvements to training guides and documentation. You will lead continuous improvement initiatives in the field to quickly fix any administrative difficulties relating to delivery and installation of proper equipment. You will train the customer on proper usage, troubleshooting, and basic repair procedures for complex equipment. You will represent Honeywell at industry conferences and provide technical presentations.

Key Responsibilities

+ Inspect for Quality

+ Install or Repair Work Orders

+ Provide Customer Support

+ Present at Trade Shows

+ Mentor and Train Jr. Field Service Representatives

YOU MUST HAVE

+ High School Diploma, or equivalent. Some experience in the field.

WE VALUE

+ Previous industry experience

+ Previous technical/installation experience

+ Previous customer service experience

+ Good written and oral communication

+ Ability to follow instructions and identify mistakes

+ Bachelor degree or technical/professional certificate

+ Good presentation skills

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.