Lead Field Service Technician

Honeywell INC. in; Mason (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

A leading company in the technology sector is seeking a Lead Field Service Technician to oversee on-site installations and repairs of complex equipment. The role involves training customers, improving documentation, and leading initiatives for better service delivery. Ideal candidates will have a high school diploma and relevant field experience, along with strong communication and presentation skills. Join us to represent the company at industry events and enhance customer experiences.

Qualifications

• Some experience in the field required.
• Good written and oral communication skills.

Responsibilities

• Inspect for Quality and Install or Repair Work Orders.
• Provide Customer Support and Mentor Jr. Field Service Representatives.
• Present at Trade Shows.

Skills

Customer Support

Communication

Presentation Skills

Education

High School Diploma

Bachelor Degree

Job description

Lead Field Service Technician (Finance)

Leads successful on-site installation, servicing and repair processes of complex equipment and systems without direct supervision. You will follow detailed work instructions and amend any outdated or incorrect instructions with help of Engineering teams. You will make improvements to training guides and documentation. You will lead continuous improvement initiatives in the field to quickly fix any administrative difficulties relating to delivery and installation of proper equipment. You will train the customer on proper usage, troubleshooting, and basic repair procedures for complex equipment. You will represent Honeywell at industry conferences and provide technical presentations.
Key Responsibilities

• Inspect for Quality
• Install or Repair Work Orders
• Provide Customer Support
• Present at Trade Shows
• Mentor and Train Jr. Field Service Representatives

YOU MUST HAVE

• High School Diploma, or equivalent. Some experience in the field.

WE VALUE

• Previous industry experience
• Previous technical/installation experience
• Previous customer service experience
• Good written and oral communication
• Ability to follow instructions and identify mistakes
• Bachelor degree or technical/professional certificate
• Good presentation skills

Additional Information

• JOB ID: HRD265920
• Category: Customer Experience
• Relocation Tier: Not Applicable
• Security Clearance:
• Aviation Authority (FAA for US):
• Band: 02
• Referral Bonus: 1500
• Requisition Type: Standard Requisition
• US Citizenship:
• FLSA Statement:
• FLSA CODE: Nonexempt

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.