Lead Field Operations Manager, Wildlife Services

Critter Control; Dallas (TX); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Health insurance

401k match

ESPP

Paid holidays

PTO accrual

Tuition reimbursement

Ongoing training

Career advancement

Job summary

Critter Control is seeking a Service Manager to lead wildlife exclusion, repair, and remediation services for residential and commercial properties. You will coach technicians, ensure safety and service standards, and drive continuous improvement across the district.

In this role, you will manage routing, scheduling, training, and fleet maintenance while supporting recruitment and customer satisfaction. Travel up to 10% and occasional visits to Atlanta are required to coordinate diverse field

Qualifications

• High School Diploma or equivalent required.
• Valid driver’s license required.
• Willingness to travel up to 10% and to Atlanta, GA within 60 days of start date.
• Proven experience in construction, carpentry, roofing, or related fields is preferred.
• Ability to work independently in the field and solve problems.

Responsibilities

• Lead and train technicians to deliver wildlife exclusion and repair services.
• Conduct regular field inspections to ensure safety and quality standards.
• Manage routing, scheduling, and workload balance across the district.
• Assist with recruitment, onboarding, and ongoing training of new team members.
• Oversee fleet maintenance and ensure vehicles are available for service delivery.
• Address customer concerns and contribute to improving retention and satisfaction.
• Cover open routes as needed due to vacations or turnover.
• Monitor district supplies and ensure proper stock of materials.”
• Collaborate with District Manager on accounts receivable and payments.
• Conduct ride-alongs to provide feedback and coaching.

Skills

Team leadership

Operational excellence

Safety compliance

Routing & scheduling

Customer service

Travel willingness

Valid driver’s license

Education

High School Diploma or equivalent

College degree (nice to have)

Job description

Critter Control is seeking a Service Manager to lead wildlife exclusion, repair, and remediation services for residential and commercial properties. You will coach technicians, ensure safety and service standards, and drive continuous improvement across the district.

In this role, you will manage routing, scheduling, training, and fleet maintenance while supporting recruitment and customer satisfaction. Travel up to 10% and occasional visits to Atlanta are required to coordinate diverse field