Wildlife Operations Service Lead

Critter Control Operations, Inc. in; Dallas (TX); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k match

ESPP

Paid holidays

PTO 3 weeks

Tuition reimbursement

Training & development

Work-life balance

Career advancement

Job summary

Critter Control Operations is seeking an Operations Service Manager to lead service teams delivering wildlife exclusion, repair, and remediation for residential and commercial properties. You will drive quality, coach technicians, and ensure safety and operational standards while upholding humane wildlife solutions.

The role emphasizes scheduling optimization, recruitment involvement, and ongoing training. Travel within district and to support cross-site operations is expected; join a

Qualifications

• High school diploma or equivalent; college degree is a plus.
• Valid driver’s license.
• Must be available to travel up to 10%.
• Must be available to travel to Atlanta, GA within 60 days of start date.
• Proven experience in construction, carpentry, roofing, or other related fields.
• Ability to work in the field independently.
• Strong problem-solving skills and attention to detail.
• Proficiency in using several types of software and applications.

Responsibilities

• Lead and train a team of technicians to deliver high-quality wildlife exclusion and pest control services, ensuring that all service standards are met.
• Conduct regular field inspections to ensure compliance with safety protocols and monitor the quality-of-service delivery.
• Manage routing and scheduling to optimize service delivery and operational efficiency, balancing workloads across the team.
• Assist with recruitment, onboarding, and ongoing training of new team members, fostering their development and maintaining service excellence.
• Oversee service fleet maintenance within the district, ensuring vehicles are properly serviced and operational at all times.
• Act as a resource for service and customer satisfaction, addressing concerns, resolving complaints, and working to improve customer retention.
• Cover open routes and jobs when necessary due to employee vacations or turnover, maintaining continuity of service.
• Manage district chemical orders and wildlife control supplies, ensuring all materials are adequately stocked and properly managed (M&S management).
• Monitor and manage accounts receivable in partnership with the District Manager to ensure timely payments and account resolution.
• Conduct regular ride-alongs with technicians, providing real-time feedback and ongoing training to support continuous improvement.
• Ensure employee licensure and assist with renewals, ensuring all district employees are in compliance with state regulations.

Skills

Leadership

Team management

Problem-solving

Attention to detail

Software proficiency

Independent field-work

Education

High school diploma or equivalent; college degree is a plus

Job description

Critter Control Operations is seeking an Operations Service Manager to lead service teams delivering wildlife exclusion, repair, and remediation for residential and commercial properties. You will drive quality, coach technicians, and ensure safety and operational standards while upholding humane wildlife solutions.

The role emphasizes scheduling optimization, recruitment involvement, and ongoing training. Travel within district and to support cross-site operations is expected; join a