Field Service Manager – Wildlife Exclusion & Safety

Trutech Inc; Dallas (TX); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401k with generous match, ESPP

Six paid holidays annually

PTO 3 weeks beginning first full year

Tuition reimbursement or free Purdue/0

Job summary

Critter Control Operations is seeking a Service Manager to lead wildlife exclusion, repair, and remediation services for residential and commercial properties. You will coach technicians, ensure safety and service standards, and drive operational excellence.

This role offers a comprehensive benefits package, opportunities to advance within the Rollins Brand, and a chance to develop high-performing teams while maintaining compliance and quality.

Qualifications

• High school diploma or equivalent; college degree is a plus
• Valid driver’s license
• Must be available to travel up to 10%
• Must be available to travel to Atlanta, GA within 60 days of start date
• Proven experience in construction, carpentry, roofing, or other related fields
• Ability to work in the field independently
• Strong problem-solving skills and attention to detail
• Proficiency in using several types of software and applications

Responsibilities

• Lead and train a team of technicians to deliver high-quality wildlife exclusion and pest control services, ensuring that all service standards are met.
• Conduct regular field inspections to ensure compliance with safety protocols and monitor the quality-of-service delivery.
• Manage routing and scheduling to optimize service delivery and operational efficiency, balancing workloads across the team.
• Assist with recruitment, onboarding, and ongoing training of new team members, fostering their development and maintaining service excellence.
• Oversee service fleet maintenance within the district, ensuring vehicles are properly serviced and operational at all times.
• Act as a resource for service and customer satisfaction, addressing concerns, resolving complaints, and working to improve customer retention.
• Cover open routes and jobs when necessary due to employee vacations or turnover, maintaining continuity of service.
• Manage district chemical orders and wildlife control supplies, ensuring all materials are adequately stocked and properly managed (M&S management).
• Monitor and manage accounts receivable in partnership with the District Manager to ensure timely payments and account resolution.
• Conduct regular ride-alongs with technicians, providing real-time feedback and ongoing training to support continuous improvement.
• Ensure employee licensure and assist with renewals, ensuring all district employees are in compliance with state regulations.

Skills

Leadership

Travel readiness

Field work

Problem solving

Communication

Detail orientation

Education

High school diploma or equivalent

College degree is a plus

Tools

MS Office

CRM software

Job description

Critter Control Operations is seeking a Service Manager to lead wildlife exclusion, repair, and remediation services for residential and commercial properties. You will coach technicians, ensure safety and service standards, and drive operational excellence.

This role offers a comprehensive benefits package, opportunities to advance within the Rollins Brand, and a chance to develop high-performing teams while maintaining compliance and quality.