Lead Field Manager, Community Ambassadors

GLIDEsf; San Francisco (CA); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Open door policy

Job summary

GLIDE in San Francisco's Tenderloin seeks a Field Manager for the Cecil Williams Ambassador Program to lead a dynamic team delivering community outreach, information on resources, and low-threshold case management with GLIDE's values of unconditional love.

You will supervise Street Ambassadors, coordinate daily deployments, ensure safety and cleanliness, report progress against KPIs, and engage with housed and unhoused residents, local businesses, and city partners.

Qualifications

• CPR and First Aid certification required within 60 days.
• Experience in community outreach or social services preferred.
• Ability to interact effectively with diverse populations and deescalate situations.

Responsibilities

• Provide leadership to the ambassador team to fulfill GLIDE program requirements.
• Maintain data collection and monitor performance across teams.
• Coordinate daily deployment schedules for Street Ambassadors.
• Facilitate training and ensure QA of case management and referrals.
• Engage with residents, businesses, landlords, and city partners to address needs.

Skills

Communication

De-escalation

Team leadership

Community outreach

Education

CPR/First Aid Certification

CRM reporting

Job description

GLIDE in San Francisco's Tenderloin seeks a Field Manager for the Cecil Williams Ambassador Program to lead a dynamic team delivering community outreach, information on resources, and low-threshold case management with GLIDE's values of unconditional love.

You will supervise Street Ambassadors, coordinate daily deployments, ensure safety and cleanliness, report progress against KPIs, and engage with housed and unhoused residents, local businesses, and city partners.