Lead Fiber & Network Maintenance Technician

Optimum Communications Inc.; Tyler (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Optimum is seeking a Maintenance Tech III to repair and maintain fiber and coaxial networks, serving residential and business customers. You’ll troubleshoot headend to customer devices, support headend electronics, and mentor junior technicians.

You will collaborate with Design, Construction, ISP, NOC/ROC to resolve issues, perform FCC tests, and help advance fiber deployments. This is a full-time, on-site role with growth opportunities.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license in good standing; meet DOT driver qualification standards including a medical certificate.
• Ability to obtain DOT medical card and CDL where applicable; comply with all DOT requirements.
• Qualified to obtain all necessary licenses required by the state in which installing/servicing security services (if applicable).
• Ability to comprehend and operate testing equipment (signal level meters, ohm meters).
• Fiber repair and troubleshooting experience.
• In-depth knowledge of FTTH & RFOG Architecture, including the Rolt, back haul and distribution of plant.
• Able to utilize FTTH tools including AGORA, Netwin, Net-Q.
• Experience with ISP or 'Hot Hands' for ISP.
• Experience and/or knowledge of OSP Construction tasks.

Responsibilities

• Fulfills demand maintenance and preventive maintenance by troubleshooting and repairing the transport, trunk, and distribution networks from the Master Telecommunication Center (headend) to customer's electronic devices
• Maintains a unity gain network
• Fulfills FCC-required network tests
• Performs all duties of Maintenance Tech I and II as necessary
• Troubleshoots and repairs the distribution network from headend to customer's electronic devices
• Maintains network integrity through preventive maintenance
• Build, Troubleshoot, and repair all aspects of the FTTH & RFOG Networks
• Resolves issues at installation and on scheduled service call from customer's electronic devices to tap
• Partner with various other groups including Design, construction, ISP, NOC/ROC to resolve escalated issues and identify areas of improvement.
• Coordinate and oversee training initiatives for new and existing team members, ensuring continuous skill development and knowledge sharing.
• Coach and develop team members to enhance technical proficiency, customer service skills, and troubleshooting expertise.
• Assist in the creation and implementation of training materials and best practices to ensure team efficiency and operational consistency.
• Conduct regular performance assessments and provide constructive feedback to team members to foster professional growth and team cohesion.
• Other tasks may be assigned, as needed to support the infrastructure and team

Skills

Fiber repair

FTTH & RFOG knowledge

Troubleshooting

Testing equipment handling

CDL/DOT compliance awareness

Education

High school diploma or equivalent

BDS & BTS certification preferred

Tools

AGORA

Netwin

Net-Q

Signal level meters

Ohm meters

Job description

Optimum is seeking a Maintenance Tech III to repair and maintain fiber and coaxial networks, serving residential and business customers. You’ll troubleshoot headend to customer devices, support headend electronics, and mentor junior technicians.

You will collaborate with Design, Construction, ISP, NOC/ROC to resolve issues, perform FCC tests, and help advance fiber deployments. This is a full-time, on-site role with growth opportunities.