Senior Fiber Network Maintenance Technician

Optimum Communications Inc.; Rocky Mount (NC); On-site; USD 60,000 - 90,000; Full time

Job summary

Optimum is seeking a Maintenance Tech III to repair and maintain fiber and coaxial transport networks from headend to customer equipment, ensuring reliable video, data, and voice services. You will support headend electronics and mentor junior techs while performing preventive maintenance and FCC tests.

The role requires FTTH/RFOG expertise, DOT-compliant driving, and the ability to work with cross-functional teams to resolve escalated issues.

Qualifications

• High school diploma or equivalent.
• Valid driver's license and ability to meet all DOT driver qualification standards.
• Ability to obtain DOT medical card and CDL where applicable.
• Ability to comprehend and operate testing equipment (e.g., signal level meters, ohm meters).
• FTTH/RFOG network knowledge required; BDS & BTS certification preferred.

Responsibilities

• Fulfills demand maintenance and preventive maintenance by troubleshooting and repairing the transport, trunk, and distribution networks from the Master Telecommunication Center (headend) to customer's electronic devices.
• Maintains a unity gain network
• Fulfills FCC-required network tests
• Performs all duties of Maintenance Tech I and II as necessary
• Troubleshoots and repairs the distribution network from headend to customer's electronic devices
• Maintains network integrity through preventive maintenance
• Build, Troubleshoot, and repair all aspects of the FTTH & RFOG Networks
• Resolves issues at installation and on scheduled service call from customer's electronic devices to tap
• Partner with various other groups including Design, construction, ISP, NOC/ROC to resolve escalated issues and identify areas of improvement.
• Coordinate and oversee training initiatives for new and existing team members, ensuring continuous skill development and knowledge sharing.
• Coach and develop team members to enhance technical proficiency, customer service skills, and troubleshooting expertise.
• Assist in the creation and implementation of training materials and best practices to ensure team efficiency and operational consistency.
• Conduct regular performance assessments and provide constructive feedback to team members to foster professional growth and team cohesion.
• Other tasks may be assigned, as needed to support the infrastructure and team

Skills

Fiber repair & troubleshooting

FTTH & RFOG Architecture knowledge

OSP Construction tasks

ISP experience

Education

High School diploma or equivalent

Tools

AGORA

Netwin

Net-Q

Job description

Optimum is seeking a Maintenance Tech III to repair and maintain fiber and coaxial transport networks from headend to customer equipment, ensuring reliable video, data, and voice services. You will support headend electronics and mentor junior techs while performing preventive maintenance and FCC tests.

The role requires FTTH/RFOG expertise, DOT-compliant driving, and the ability to work with cross-functional teams to resolve escalated issues.