Lead Experience Designer for Frontline & AI-First

UKG; Florida; On-site; USD 134,000 - 191,000; Full time

Job summary

UKG is seeking a Lead Experience Designer to shape Frontline Worker Network from concept to launch, crafting useful, trusted experiences for deskless and hourly workers.

You will collaborate with Product, Engineering, Data, UX Research, and service teams to balance user needs with business goals, and you will help scale patterns and design systems across a growing ecosystem.

This role emphasizes accessibility, transparency, and AI-enabled interactions across mobile-first experiences.

Qualifications

• 8+ years of experience in user experience, product design, or interaction design.
• Mobile-first product design experience.
• End-to-end design delivery in complex enterprise or B2C contexts.
• Strong product judgment and systems thinking.
• Experience using research and data to guide design decisions.
• Knowledge of accessibility and inclusive design.
• Experience contributing to design systems.
• Experience designing AI-enabled experiences with trust and transparency.
• Strong storytelling and collaboration skills.
• Portfolio demonstrating product thinking and craft.
• Bachelor’s or Master’s in relevant field or equivalent experience.

Responsibilities

• Lead end-to-end design across discovery, journey mapping, workflow definition, prototyping, validation, execution, launch, and iteration.
• Design experiences for workers, employers, and service partners.
• Develop AI-supported experiences with transparency and user control.
• Design for frontline, deskless, hourly, and mobile-first workers.
• Collaborate with Product, Engineering, Data, UX Research, and service teams to define opportunities, requirements, trade-offs, and priorities.
• Use research and analytics to validate concepts and shipped experiences and improve usability, adoption, engagement, and retention.
• Establish interaction patterns and design foundations that can scale as the network adds users, services, and partner integrations.
• Design AI-supported experiences that provide transparency, feedback, user control, and clear system limits.
• Raise the bar for interaction quality, visual craft, accessibility, and consistency through critique, design reviews, shared patterns, and mentorship.

Skills

UX design

Mobile-first

End-to-end design

Product judgment

Systems thinking

Accessibility

Design systems

AI-enabled

Prototyping tools

Storytelling

Portfolio

HCI/Design/CS degree

Education

Bachelor’s or Master’s in HCI/Design/CS

Job description

UKG is seeking a Lead Experience Designer to shape Frontline Worker Network from concept to launch, crafting useful, trusted experiences for deskless and hourly workers.

You will collaborate with Product, Engineering, Data, UX Research, and service teams to balance user needs with business goals, and you will help scale patterns and design systems across a growing ecosystem.

This role emphasizes accessibility, transparency, and AI-enabled interactions across mobile-first experiences.