Lead UI & UX Designer

UKG (Ultimate Kronos Group); Lowell (MA); Hybrid; USD 134,000 - 191,000; Full time

Job summary

UKG (Ultimate Kronos Group) in Lowell, MA is seeking a senior UI/UX designer to lead end-to-end design for the Frontline Worker Network, delivering mobile-first experiences trusted by workers, employers, and service partners.

You will own discovery through launch, collaborate across Product, Engineering, Data, and UX Research, and drive accessibility, transparency, and compelling interaction design for deskless, hourly workers.

Qualifications

• 8+ years of experience in user experience, product design, or interaction design, including complex enterprise products and/or mobile applications.
• Proven ability to deliver end-to-end design solutions and shape direction for workflow-heavy experiences.
• Strong product judgment and systems thinking, balancing customer needs, business goals, and technical constraints.
• Experience using research and product data to guide design decisions and validate outcomes.
• Understanding of accessibility and inclusive product design.
• Experience contributing to shared patterns, reusable frameworks, or design systems.
• Experience designing AI-enabled, adaptive experiences requiring trust, transparency, feedback, and user control.
• Demonstrated use of AI in the design process for exploration, synthesis, prototyping, or execution.
• Strong proficiency with design and prototyping tools; ability to adopt new tools and techniques.
• Excellent storytelling, presentation, and facilitation skills to communicate complex ideas.
• A portfolio showing product thinking, design craft, and influence on outcomes.
• Bachelor's or Master's degree in HCI, design, CS, or related field, or equivalent practical experience.

Responsibilities

• Own end-to-end design from discovery and journey mapping through workflow definition, prototyping, validation, execution, launch, and iteration.
• Create experiences that meet the needs of workers, employers, and service partners.
• Clarify and improve accessibility and trustworthiness of services like financial wellness, health, and everyday essentials.
• Design for frontline, deskless, hourly, and mobile-first workers across varied environments and schedules.
• Collaborate with Product, Engineering, Data, UX Research, and service teams to define opportunities, requirements, trade-offs, and priorities.
• Validate concepts and shipped experiences using research and product analytics to improve usability, adoption, engagement, and retention.
• Define interaction patterns and design foundations that scale with network growth and partner integrations.
• Design AI-supported experiences with transparency, feedback, user control, and clear system limits.
• Elevate interaction quality, visual craft, accessibility, and consistency via critique, design reviews, shared patterns, and mentorship.

Skills

End-to-end design

Systems thinking

Prototyping

Accessibility

AI in design

Design systems

Storytelling

Collaboration

Education

Bachelor's or Master’s in HCI/Design/CS

Tools

Figma

Adobe XD

InVision

Job description

Lead end-to-end UI and UX design for UKG's Frontline Worker Network, delivering mobile-first experiences built for trust, accessibility, and real-world frontline work.

Responsibilities

• Own end-to-end design from discovery and journey mapping through workflow definition, prototyping, validation, execution, launch, and iteration.
• Create experiences that meet the needs of workers, employers, and service partners.
• Clarify and improve the accessibility and trustworthiness of services like financial wellness, health, and everyday essentials.
• Design for frontline, deskless, hourly, and mobile-first workers across varied work environments, schedules, and levels of digital access.
• Collaborate with Product, Engineering, Data, UX Research, and service teams to define opportunities, requirements, trade-offs, and priorities.
• Validate concepts and shipped experiences using research and product analytics to improve usability, adoption, engagement, and retention.
• Define interaction patterns and design foundations that can scale as the network grows with new users, services, and partner integrations.
• Design AI-supported experiences with transparency, feedback, user control, and clear system limits.
• Elevate interaction quality, visual craft, accessibility, and consistency via critique, design reviews, shared patterns, and mentorship.

Requirements

• 8+ years of experience in user experience, product design, or interaction design, including complex enterprise products and/or mobile applications.
• Proven ability to deliver end-to-end design solutions and shape direction for workflow-heavy or customer-facing experiences.
• Strong product judgment and systems thinking, balancing customer needs, business goals, and technical constraints.
• Experience using research and product data to guide design decisions and validate outcomes.
• Understanding of accessibility and inclusive product design.
• Experience contributing to shared patterns, reusable frameworks, or design systems.
• Experience designing AI-enabled, adaptive, or other experiences requiring trust, transparency, feedback, and user control.
• Demonstrated use of AI in the design process for exploration, synthesis, prototyping, or execution.
• Strong proficiency with design and prototyping tools, with ability to adopt new tools and techniques.
• Excellent storytelling, presentation, and facilitation skills to communicate complex ideas and build alignment across disciplines and levels.
• A portfolio showing product thinking, design craft, and influence on outcomes.
• Bachelor's or master's degree in HCI, design, computer science, or related field, or equivalent practical experience.

About the Team

• UKG is building an AI-first suite that helps organizations become great places to work through HR, payroll, workforce management, and culture technology.
• You’ll join the team developing the Frontline Worker Network, a new UKG-owned network connecting shift and hourly employees with curated services (financial wellness, health, everyday essentials) through mobile experiences in the flow of work.
• Work with UX Research, Product, Engineering, Data, and service partners to shape a new multi-sided experience for workers, employers, and service providers.

About the Role

• Take Frontline Worker Network from early concept through launch and continued growth.
• Turn evolving customer needs and business opportunities into useful, trusted, and accessible experiences for frontline workers.
• Hands-on role emphasizing product judgment, systems thinking, and design craft.
• Balance multiple audiences while designing for deskless and hourly work in an evolving 0-to-1 environment.

Preferred Qualifications

• Experience designing mobile-first products for deskless, hourly, or frontline worker populations.
• Experience designing for multiple audiences or stakeholder groups, including workers, employers, and service partners.
• Experience moving new products, services, or major capabilities from early concepts toward launch, especially within a 0-to-1 initiative.
• Experience with marketplace, e-commerce, or service-based products connecting users with third-party offerings.
• Experience in financial wellness, financial technology, health, workforce management, human resources, payroll, or related service areas.
• Familiarity with frontline work constraints, including varied work environments, schedules, and levels of digital access.
• A portfolio featuring mobile experiences, multi-sided products, or work shaped by evolving user and partner needs.

Location: Lowell, MA, United States (hybrid)
Compensation: USD 133,900 - 190,750 per year