Senior UI/UX Lead - Frontline Network (Mobile-First)

UKG (Ultimate Kronos Group); Lowell (MA); Hybrid; USD 134,000 - 191,000; Full time

Job summary

UKG (Ultimate Kronos Group) in Lowell, MA is seeking a senior UI/UX designer to lead end-to-end design for the Frontline Worker Network, delivering mobile-first experiences trusted by workers, employers, and service partners.

You will own discovery through launch, collaborate across Product, Engineering, Data, and UX Research, and drive accessibility, transparency, and compelling interaction design for deskless, hourly workers.

Qualifications

• 8+ years of experience in user experience, product design, or interaction design, including complex enterprise products and/or mobile applications.
• Proven ability to deliver end-to-end design solutions and shape direction for workflow-heavy experiences.
• Strong product judgment and systems thinking, balancing customer needs, business goals, and technical constraints.
• Experience using research and product data to guide design decisions and validate outcomes.
• Understanding of accessibility and inclusive product design.
• Experience contributing to shared patterns, reusable frameworks, or design systems.
• Experience designing AI-enabled, adaptive experiences requiring trust, transparency, feedback, and user control.
• Demonstrated use of AI in the design process for exploration, synthesis, prototyping, or execution.
• Strong proficiency with design and prototyping tools; ability to adopt new tools and techniques.
• Excellent storytelling, presentation, and facilitation skills to communicate complex ideas.
• A portfolio showing product thinking, design craft, and influence on outcomes.
• Bachelor's or Master's degree in HCI, design, CS, or related field, or equivalent practical experience.

Responsibilities

• Own end-to-end design from discovery and journey mapping through workflow definition, prototyping, validation, execution, launch, and iteration.
• Create experiences that meet the needs of workers, employers, and service partners.
• Clarify and improve accessibility and trustworthiness of services like financial wellness, health, and everyday essentials.
• Design for frontline, deskless, hourly, and mobile-first workers across varied environments and schedules.
• Collaborate with Product, Engineering, Data, UX Research, and service teams to define opportunities, requirements, trade-offs, and priorities.
• Validate concepts and shipped experiences using research and product analytics to improve usability, adoption, engagement, and retention.
• Define interaction patterns and design foundations that scale with network growth and partner integrations.
• Design AI-supported experiences with transparency, feedback, user control, and clear system limits.
• Elevate interaction quality, visual craft, accessibility, and consistency via critique, design reviews, shared patterns, and mentorship.

Skills

End-to-end design

Systems thinking

Prototyping

Accessibility

AI in design

Design systems

Storytelling

Collaboration

Education

Bachelor's or Master’s in HCI/Design/CS

Tools

Figma

Adobe XD

InVision

Job description

UKG (Ultimate Kronos Group) in Lowell, MA is seeking a senior UI/UX designer to lead end-to-end design for the Frontline Worker Network, delivering mobile-first experiences trusted by workers, employers, and service partners.

You will own discovery through launch, collaborate across Product, Engineering, Data, and UX Research, and drive accessibility, transparency, and compelling interaction design for deskless, hourly workers.