Lead Experience Designer — Frontline & AI-First UX

UKG; Lowell (MA); On-site; USD 134,000 - 191,000; Full time

Job summary

UKG is hiring a Lead Experience Designer to shepherd Frontline Worker Network from concept to launch and growth. You’ll turn evolving customer needs into usable, trusted experiences for deskless and hourly workers across mobile and desktop.

You will balance user, business, and technical constraints, mentor teams, and shape scalable design foundations, patterns, and AI-enabled experiences for a multi‑sided ecosystem.

Qualifications

• 8+ years of experience in user experience, product design, or interaction design, including work on complex enterprise products and/or mobile applications.
• Track record of delivering end-to-end design solutions and shaping direction for workflow-heavy or customer-facing experiences.
• Strong product judgment and systems thinking, with the ability to balance customer needs, business goals, and technical constraints.
• Experience using research and product data to guide design decisions and validate outcomes.
• Understanding of accessibility and inclusive product design.
• Experience contributing to shared patterns, reusable frameworks, or design systems.
• Experience designing AI-enabled, adaptive, or other experiences requiring trust, transparency, feedback and user control.
• Demonstrated use of AI in the design process for exploration, synthesis, prototyping, or execution.
• Strong proficiency with design and prototyping tools, along with the ability to adopt new tools and techniques.
• Excellent storytelling, presentation, and facilitation skills, with the ability to communicate complex ideas and build alignment across disciplines and levels.
• A portfolio demonstrating product thinking, design craft, and influence on outcomes.
• Bachelor's or master's degree in human-computer interaction (HCI), design, computer science, or a related field, or equivalent practical experience.

Responsibilities

• Lead end-to-end design across discovery, journey mapping, workflow definition, prototyping, validation, execution, launch, and iteration.
• Design experiences that address the needs of workers, employers, and service partners.
• Make services such as financial wellness, health, and everyday essentials clear, accessible, and trustworthy.
• Design for frontline, deskless, hourly, and mobile‑first workers across varied work environments, schedules, and levels of digital access.
• Partner with Product, Engineering, Data, UX Research, and service teams to define opportunities, requirements, trade‑offs, and priorities.
• Use research and product analytics to validate concepts and shipped experiences and improve usability, adoption, engagement, and retention.
• Establish interaction patterns and design foundations that can scale as the network adds users, services, and partner integrations.
• Design AI‑supported experiences that provide transparency, feedback, user control, and clear system limits.
• Raise the bar for interaction quality, visual craft, accessibility, and consistency through critique, design reviews, shared patterns, and mentorship.

Skills

UX design experience

Product design

Systems thinking

Research data driven

Accessibility

Design systems

AI-enabled design

Prototyping tools

Storytelling

Education

Bachelor's or Master's in HCI

Tools

General design tools

Job description

UKG is hiring a Lead Experience Designer to shepherd Frontline Worker Network from concept to launch and growth. You’ll turn evolving customer needs into usable, trusted experiences for deskless and hourly workers across mobile and desktop.

You will balance user, business, and technical constraints, mentor teams, and shape scalable design foundations, patterns, and AI-enabled experiences for a multi‑sided ecosystem.