Lead Experience Designer — Digital Account Opening

PNC Financial Services Group, Inc.; Pittsburgh (Allegheny County); Hybrid; USD 91,000 - 169,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

401(k) with company match

Paid time off

Job summary

PNC Financial Services Group, Inc. in Pittsburgh or Cleveland seeks an Experience Designer Lead for the Digital Account Opening team.

You will drive end-to-end design and optimization of digital account opening experiences, shaping onboarding journeys for consumer and business products and coordinating cross‑functional collaboration. You will conduct UX research, prototype rapidly, and advocate for accessibility and design-system standards.

Qualifications

• Experience leading design for digital onboarding applications and journeys.
• Ability to translate business goals into user-centered design solutions.
• Experience with design systems, accessibility and cross-functional collaboration.

Responsibilities

• End-to-end design and optimization of digital account opening experiences.
• UX research-driven redesigns to reduce drop-off and improve completion rates.
• Rapid prototyping of design flows and iterations.
• Coordinate with tech, engineering and accessibility partners to ensure compliant delivery.

Skills

Agile Web Development

BRD

Data Visualization

Digital User Experience

Employee Engagement

IT Architecture

JavaScript

Wireframing

Education

Bachelor's degree

Job description

PNC Financial Services Group, Inc. in Pittsburgh or Cleveland seeks an Experience Designer Lead for the Digital Account Opening team.

You will drive end-to-end design and optimization of digital account opening experiences, shaping onboarding journeys for consumer and business products and coordinating cross‑functional collaboration. You will conduct UX research, prototype rapidly, and advocate for accessibility and design-system standards.