Experience Designer Lead- Digital Account Opening

PNC Financial Services Group, Inc.; Pittsburgh (Allegheny County); Hybrid; USD 91,000 - 169,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

401(k) with company match

Paid time off

Job summary

PNC Financial Services Group, Inc. in Pittsburgh or Cleveland seeks an Experience Designer Lead for the Digital Account Opening team.

You will drive end-to-end design and optimization of digital account opening experiences, shaping onboarding journeys for consumer and business products and coordinating cross‑functional collaboration. You will conduct UX research, prototype rapidly, and advocate for accessibility and design-system standards.

Qualifications

• Experience leading design for digital onboarding applications and journeys.
• Ability to translate business goals into user-centered design solutions.
• Experience with design systems, accessibility and cross-functional collaboration.

Responsibilities

• End-to-end design and optimization of digital account opening experiences.
• UX research-driven redesigns to reduce drop-off and improve completion rates.
• Rapid prototyping of design flows and iterations.
• Coordinate with tech, engineering and accessibility partners to ensure compliant delivery.

Skills

Agile Web Development

BRD

Data Visualization

Digital User Experience

Employee Engagement

IT Architecture

JavaScript

Wireframing

Education

Bachelor's degree

Job description

## Experience Designer Lead- Digital Account OpeningApplylocations: PA - Pittsburgh (15222): OH - Clevelandtime type: Full timeposted on: Posted Todayjob requisition id: R231531# **Position Overview**At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Experience Designer Lead within PNC's Digital organization, you will be based in Pittsburgh, PA or Cleveland, OH. As an Experience Designer Lead on the Digital Account Opening team, you will play a critical role in driving digital sales growth, onboarding quality, and customer experience for consumer and business product applications and digital onboarding journeys. The role is central to both execution and strategic direction for high‐impact initiatives that directly influenced revenue, primacy, and customer acquisition outcomes. Key Responsibilities • End‐to‐end design and optimization of digital account opening applications and microapps, including rebuilding and maintaining core experiences for ongoing development use. • UX research‐driven redesigns to reduce drop‐off, improve mobile completion, and lower cognitive load across the application funnel. • Rapid prototyping of design flows • Ongoing optimization work, including AEM migrations for faster iteration and deep NPS analysis to identify and implement incremental improvements. • Long‐term partnership on cross‐team initiatives, including the redesigned locator experience and post‐launch SEO enhancements. • Define and drive alignment to design system standards, patterns, principles, and accessibility requirements • Coordinate with technology, engineering and accessibility partners to ensure design-to-development collaboration in compliance with standards Experience using Figma for design and prototyping and Adobe Experience Manager for content management highly desirable.PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.# **Job Description*** Transforms complex tasks into intuitive, accessible and easy-to-use designs through the entire experience lifecycle, from the first-time user to the expert.* Leads and guides the discovery of customer and business needs through contextual inquiries, generative and quantitative research. Uncovers customer latent needs and creates vision to meet those needs.* Sets the design direction and strategy. Leads others to execute visual, information, interaction and service design elements of the initiative that meets business and customer needs and delights customers. Communicates the initiative and product to others, including senior management, through user journeys, storyboards, prototypes, wireframes and other materials.* Sets the direction for usability of new and existing products, makes adjustments to align with shifting customer expectations.* Establish research methods and strategies, conduct studies, and present findings that will inform improvements in the customer experience.* Coaches and mentors junior staff; Assists management team in training new staff.PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:* **Customer Focused** - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.* **Managing Risk** - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.# **Qualifications**Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.## **Preferred Skills**Agile Web Development, Business Requirements Documentation (BRD), Data Visualization, Digital User Experience, Employee Engagement, IT Architecture, JavaScript, Wireframing## **Competencies**Business Analytics, Creativity, Design Thinking, Effective Communications, Graphic Visualization, Group Facilitation, Product Development Life Cycle, Requirements Analysis, Solutions Development, User Experience Design, User Interface Design## **Work Experience**Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.## **Education**Bachelors## **Certifications**No Required Certification(s)## **Licenses**No Required License(s)# **Pay Transparency**Base Salary: $91,000.00 – $169,000.00Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.# **Application Window**Generally, this opening is expected to be posted for two business days from 08/11/2026, although it may be longer with business discretion.# **Benefits**PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.# # **Disability Accommodations Statement**If an accommodation is required to participate in the application process, please contact us via email at [e-mail]. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.