Experience Designer Lead, Digital Onboarding & UX Strategy

PNC Financial Services Group, Inc.; Cleveland (OH); On-site; USD 91,000 - 169,000; Full time

Job summary

PNC is seeking an Experience Designer Lead in its Digital organization, based in Pittsburgh, PA or Cleveland, OH. The role drives digital sales growth, onboarding quality, and customer experience for consumer and business product applications and onboarding journeys.

You will lead end-to-end design, run UX research, and set design direction while collaborating with engineering and accessibility partners to ensure high-quality delivery.

Qualifications

• Transforms complex tasks into intuitive, accessible and easy-to-use designs through the entire experience lifecycle.
• Leads the discovery of customer and business needs through contextual inquiries, generative and quantitative research.
• Sets the design direction and strategy and communicates it to stakeholders.

Responsibilities

• End-to-end design and optimization of digital account opening applications and microapps.
• UX research-driven redesigns to reduce drop-off and improve mobile completion.
• Rapid prototyping of design flows.
• Ongoing optimization including AEM migrations and NPS analysis.
• Lead cross-team initiatives and align with design system standards.

Skills

Agile Web Development

BRD

Data Visualization

Digital User Experience

Employee Engagement

IT Architecture

JavaScript

Wireframing

Education

Bachelor's

Tools

Figma

Adobe Experience Manager

Job description

PNC is seeking an Experience Designer Lead in its Digital organization, based in Pittsburgh, PA or Cleveland, OH. The role drives digital sales growth, onboarding quality, and customer experience for consumer and business product applications and onboarding journeys.

You will lead end-to-end design, run UX research, and set design direction while collaborating with engineering and accessibility partners to ensure high-quality delivery.