Lead Experience Designer, Digital Account Opening

PNC; Arkansas; On-site; USD 91,000 - 169,000; Full time

Job summary

PNC is seeking an Experience Designer Lead within its Digital organization, based in Pittsburgh, PA or Cleveland, OH, to guide end-to-end design for digital account opening and onboarding journeys. You will drive experiences that improve conversion, onboarding quality, and customer satisfaction across consumer and business product applications.

The role emphasizes design system alignment, accessibility, and collaboration with engineering and analytics to deliver high-impact initiatives that

Qualifications

• Bachelor's degree and 5+ years of relevant experience.
• Strong in UX design and digital product strategy.
• Experience leading design initiatives across teams.

Responsibilities

• End-to-end design of digital account opening apps and microapps.
• UX research-driven redesigns to reduce drop-off and improve mobile completion.
• Rapid prototyping of design flows and ongoing optimization.

Skills

UX Design

Figma

Data Visualization

JavaScript

IT Architecture

Wireframing

BRD

Digital UX

Education

Bachelor's degree

Tools

Figma

Adobe Experience Manager

Job description

PNC is seeking an Experience Designer Lead within its Digital organization, based in Pittsburgh, PA or Cleveland, OH, to guide end-to-end design for digital account opening and onboarding journeys. You will drive experiences that improve conversion, onboarding quality, and customer satisfaction across consumer and business product applications.

The role emphasizes design system alignment, accessibility, and collaboration with engineering and analytics to deliver high-impact initiatives that