Experience Designer

Consulting Solutions; Pittsburgh (Allegheny County); On-site; USD 90,000 - 120,000; Full time

Job summary

Consulting Solutions is seeking a senior Experience Designer to transform complex tasks into intuitive, accessible designs across web and mobile platforms.

You will lead discovery, identify customer needs and set the design direction while collaborating with Product Owners and Development teams to deliver impactful user experiences. Banking/Investment UX experience is a plus.

Qualifications

• Lead Experience Design for digital initiatives supporting web & mobile.
• Experience between Product Owner/Manager and Development Staff.
• Prototyping and Requirements Gathering & Analysis expert.

Responsibilities

• Transforms complex tasks into intuitive designs throughout the experience lifecycle.
• Leads discovery of customer and business needs via contextual inquiries and research.
• Uncovers latent customer needs and creates a vision to meet them.
• Sets design direction and strategy for products.
• Communicates initiatives using journeys, prototypes, wireframes and more.
• Directs usability improvements aligning with customer expectations.
• Establishes research methods, conducts studies and presents findings.

Skills

Lead Experience Design

Product Owner Collaboration

Prototyping

Requirements Gathering & Analysis

UX Banking/Financial Experience

Agile Methodologies

Design with AI

Digital User Experience

Web & Mobile Experience

User Experience Research

Tools

BRD

Job description

• Pittsburgh, PA

ROLE/RESPONSIBILITIES:

• Transforms complex tasks into intuitive, accessible and easy-to-use designs through the entire experience lifecycle, from the first-time user to the expert.
• Leads and guides the discovery of customer and business needs through contextual inquiries, generative and quantitative research.
• Uncovers customer latent needs and creates vision to meet those needs.
• Sets the design direction and strategy.
• Communicates the initiative and product to others, through user journeys, storyboards, prototypes, wireframes and other materials.
• Sets the direction for usability of new and existing products, makes adjustments to align with shifting customer expectations.
• Establish research methods and strategies, conduct studies, and present findings that will inform improvements in the customer experience..

TECHNICAL SKILLS:

• Digital User Experience
• Agile
• Web Development
• Employee Engagement
• Wireframing
• Business Requirements Documentation (BRD)

MUST HAVE SKILLS: 4-8 years related experience (unless specified)

• Lead Experience Design for digital initiatives supporting web & mobile -8yrs
• Experience working between a Product Owner or Product Manager and Development Staff
• Prototyping
• Requirement Gathering & Analysis Expert: User Experience UX Collaboration
• User Experience Previous Banking/Investment/Financial Institution-3yrs
• Agile Methodologies
• Design with AI

FLEX SKILLS:

• Capable of moving seamlessly between iterative prototyping and enterprise application development and support.
• Front End Development

EDUCATION:

Consulting Solutions and its family of companies is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at: [e-mail]