Lead Experience Architect: AI-Driven Design & Strategy

salesforce.com, inc.; Massachusetts; On-site; USD 173,000 - 260,000; Full time

Job summary

Salesforce is seeking a Senior Experience Architect to lead design teams and deliver transformational experiences through research, interaction design, and technical feasibility. You will partner cross-functionally, translate business needs into customer-centric designs, and drive value for enterprise engagements with executive stakeholders.

Willingness to travel up to 50% and work on-site with customers is expected.

Qualifications

• 10+ years of experience in experience design, user research, interaction design, or related fields.
• 3+ years leading design teams and managing complex design initiatives throughout project lifecycles.
• Salesforce or other CRM product knowledge and solution design experience.
• Experience consulting in enterprise-level technology transformation programs, ideally at Fortune 400 companies.
• Strong proficiency with AI tools for innovation, efficiency, and day-to-day design work.
• Experience serving in dual roles such as Human Centered Change, training delivery, business strategy, or pre-sales/go-to-market support.
• Advanced skills in human-centered design, design-thinking methodologies, interaction design, and journey mapping.
• Expert visual design and prototyping capabilities; ability to translate complex concepts into actionable designs.
• Strong research and synthesis skills; ability to extract insights from qualitative and quantitative data.
• Experience with Agile methodologies and working within Agile delivery frameworks.
• Willingness to travel up to 50% of the time and on-site with our customers.

Responsibilities

• Lead and manage design teams to drive key design activities and deliverables throughout project lifecycles
• Develop project scope, timelines, and strategic roadmaps that prioritize investments and support business objectives
• Build and maintain close relationships with customers, key stakeholders, and cross‑functional collaborators
• Lead customer discovery activities, stakeholder interviews, workshops, and collaborative design sessions
• Apply design-thinking and human-centered design methodologies to deliver transformational experiences
• Create compelling stories and communicate design concepts that articulate business value to diverse audiences
• Leverage AI tools to drive innovation, enhance efficiency, and accelerate delivery of design outcomes
• Manage research initiatives and synthesize insights from complex data sets to inform strategic decisions
• Provide thought leadership in pre‑sales activities, go‑to‑market support, and business strategy discussions
• Support dual‑role responsibilities such as Human Centered Change (HCC), training delivery, or cross‑functional initiatives as needed

Skills

Experience design

User research

Interaction design

Design leadership

Agile methodologies

Executive stakeholder management

Human-centered design

Prototyping

Communication

Problem solving

Education

Degree or equivalent relevant experience

Tools

AI tools

Job description

Salesforce is seeking a Senior Experience Architect to lead design teams and deliver transformational experiences through research, interaction design, and technical feasibility. You will partner cross-functionally, translate business needs into customer-centric designs, and drive value for enterprise engagements with executive stakeholders.

Willingness to travel up to 50% and work on-site with customers is expected.