Lead Event Services Supervisor

pinnaclelive; Miami Beach (FL); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

PTO & holidays

401k with match

Health, vision, dental

Job summary

Pinnacle Live is seeking an Event Services Supervisor to lead floor operations at Fontainebleau Miami Beach, overseeing setup, operation, and teardown of AV gear with a focus on exceptional service. You’ll coordinate staff and contractors, ensuring smooth, high-quality events for guests and clients.

The role emphasizes strong technical, planning, and interpersonal skills, with a commitment to safety and accurate billing.

Qualifications

• Strong technical aptitude.
• Planning ahead and prioritizing tasks.
• Excellent organizational skills.
• Strong interpersonal and communication abilities.
• Customer-focused mindset and team orientation.

Responsibilities

• Supervise non-union, union and contract labor to ensure all set up and strikes are completed according to Pinnacle Live’s standards.
• Ensure AM and PM shifts receive clear communication of daily expectations and all log information detailed and complete
• Greet guest/client before the event and provide clear instructions on how to operate equipment.
• Provide continued communication with client to ensure success of all events.
• Follow through on all client requests and look for opportunities to enhance the client’s event
• Ensures all inventory is in good working order and rental condition
• Complies and enforces all Company security and safety measures
• Manage venue inventory and location of equipment to ensure inventory is secure from theft and/or damage
• Ensure any lost, stolen or damaged equipment is immediately reported to supervisor
• Continually work toward updating and improving technical skills
• Provide continued communication with client to ensure success of all events
• Maintain accurate client event information into the Company’s billing/event order system
• Review invoice with client and obtain client’s signature on invoice and add-ons
• Ensure all Company occupied areas are clean, organized and up to Company standards
• Perform other duties as assigned.

Skills

Technical aptitude

Planning ability

Organizational skills

Interpersonal skills

Communication skills

Customer focus

Team player

Education

Computer proficiency

Job description

Pinnacle Live is seeking an Event Services Supervisor to lead floor operations at Fontainebleau Miami Beach, overseeing setup, operation, and teardown of AV gear with a focus on exceptional service. You’ll coordinate staff and contractors, ensuring smooth, high-quality events for guests and clients.

The role emphasizes strong technical, planning, and interpersonal skills, with a commitment to safety and accurate billing.