Lead Event Operations & Guest Experience Manager

White Lodging; Austin (TX); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Parental leave

DailyPay

Wellness program

Tuition reimbursement

Paid time off

Referral bonuses

Job summary

White Lodging is seeking an experienced events leader to deliver memorable experiences for guests at our properties. You will work closely with sales and culinary teams to design layouts, coordinate staffing, and ensure flawless service from start to finish.

This on-site role emphasizes guest satisfaction, team coaching, and operational excellence across hotel operations, A/V, F&B, and engineering. A rewarding path for growth within a respected hospitality company.

Qualifications

• Strong leadership, motivational, and coaching skills to inspire your team.
• Exceptional organizational and problem-solving abilities with a focus on guest satisfaction.
• In-depth knowledge of hotel operations, including A/V, F&B outlets, culinary, engineering, and sales.
• Excellent communication skills, both verbal and written, with the ability to build trust and rapport with guests and team members.
• A proactive mindset with foresight to anticipate guest and event needs.
• A comprehensive understanding of event planning processes from start to finish.

Responsibilities

• Collaborate with the sales team and head chef to deliver exceptional events that exceed guest expectations.
• Plan event layouts, oversee venue setup, and ensure all event elements- tables, linens, centerpieces, and more are perfectly arranged.
• Coordinate staffing needs, preparing work schedules for banquet servers and event staff.
• Oversee the smooth execution of meals and beverages, ensuring seamless service from seating to table clearing.
• Manage liquor and soft drink availability when required and maintain compliance with service regulations.
• Act as a leader and mentor, coaching and training team members to ensure operational excellence.

Skills

Leadership

Organization

Communication

Problem-solving

Proactive mindset

Job description

White Lodging is seeking an experienced events leader to deliver memorable experiences for guests at our properties. You will work closely with sales and culinary teams to design layouts, coordinate staffing, and ensure flawless service from start to finish.

This on-site role emphasizes guest satisfaction, team coaching, and operational excellence across hotel operations, A/V, F&B, and engineering. A rewarding path for growth within a respected hospitality company.