Lead ETRM Application Support Engineer

Recru, LLC.; Houston (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

Recru, LLC. is seeking an experienced IT/ETRM Production Support Analyst to ensure smooth transition from Aligne to Orchestrate. You will provide daily support to the Orchestrate ETRM system, troubleshoot issues, and assist with UAT, test execution, and defect tracking for the Front/Middle Office users.

Strong analytical, troubleshooting, and communication skills are required, with a background in power/renewables markets a plus. A bachelor’s degree in IT or related field is expected.

Qualifications

• Experience with ETRM systems (Aligne, Orchestrate, Endur, RightAngle, etc.)
• Strong analytical and troubleshooting skills
• Excellent communication and organizational abilities
• Bachelor’s degree in IT, Computer Science, Business, or related field

Responsibilities

• Provide daily production support for the Orchestrate ETRM system
• Troubleshoot system and data issues; elevate as needed
• Assist with UAT, test execution, and defect tracking
• Support Middle Office, Back Office, and Accounting users
• Maintain reference data, configuration items, and process documentation
• Coordinate meetings, workshops, and follow‑ups
• Maintain requirement logs, change logs, and decision registers
• Prepare agendas, capture meeting notes, and track action items
• Assist the Senior Business Analyst with analysis, validation, and training materials

Skills

ETRM systems experience

Analytical and troubleshooting

Communication and organization

Education

Bachelor’s degree in IT/CS/Business or related field

Tools

Microsoft Excel

Microsoft Word

Microsoft Visio

Microsoft PowerPoint

Job description

Provides day‑to‑day production and operational support during the transition from Aligne to Orchestrate, collaborating with the Senior Business Analyst and the ETRM Application Support team to keep the implementation running smoothly. Supports users, troubleshoots issues, coordinates project activities, and maintains documentation. Experience with ETRM systems, especially in power or renewables, is strongly preferred.

Key Responsibilities:

• Provide daily production support for the Orchestrate ETRM system

• Troubleshoot system and data issues; elevate as needed

• Assist with UAT, test execution, and defect tracking

• Support Middle Office, Back Office, and Accounting users

• Maintain reference data, configuration items, and process documentation

• Coordinate meetings, workshops, and follow‑ups

• Maintain requirement logs, change logs, and decision registers

• Prepare agendas, capture meeting notes, and track action items

• Assist the Senior Business Analyst with analysis, validation, and training materials

Qualifications:

• Experience with ETRM systems (Aligne, Orchestrate, Endur, RightAngle, etc.)

• Strong analytical and troubleshooting skills

• Excellent communication and organizational abilities

• Proficiency with Microsoft Office (Excel, Word, Visio, PowerPoint)

• Bachelor’s degree in IT, Computer Science, Business, or related field

Preferred Skills:

• Preferred background in power, renewables, or ISO market trading

You have hands‑on experience with Orchestrate or similar ETRM. Strong analytical, troubleshooting skills and excellent communication abilities. Background in power, renewables, or ISO market trading preferred