Lead Esthetician & Spa Operations Leader

FACE FOUNDRIÉ®️; Charlotte (NC); On-site; USD 50,000 - 85,000; Full time

Job summary

FACE FOUNDRIÉ in Charlotte, NC seeks an Assistant Spa Manager / Lead Esthetician to support the Spa Manager and lead daily operations. You will train estheticians, uphold service quality, manage inventory, and ensure client experience aligns with FACE FOUNDRIÉ standards.

This hands-on leadership role requires NC license, 3+ years esthetics, and ability to coach, supervise, and balance client services with admin duties.

Qualifications

• Current North Carolina Esthetician License in good standing.
• 3+ years of esthetics experience preferred.
• Leadership, training, mentoring experience preferred.
• Strong technical knowledge of facial treatments, skincare, sanitation, and service protocols.
• Demonstrated ability to train, coach, and provide constructive feedback.
• Strong organizational, inventory-management, communication, and client-service skills.
• Ability to balance client services with leadership and administrative responsibilities.
• Proactive, dependable, detail-oriented, and solution-focused.
• Availability to work weekends and some evenings and weekends.

Responsibilities

• Assist with onboarding, hands-on training, and technical development of new estheticians.
• Coordinate ongoing training, service certifications, treatment observations, and skill development for the esthetician team.
• Ensure consistent execution of FACE FOUNDRIÉ treatment protocols, service timing, consultations, sanitation, and client experience standards.
• Identify technical skill gaps and provide coaching, retraining, and continuing education.
• Assist with training for new services, products, enhancements, equipment, and treatment protocols.
• Maintain training records and communicate team progress or concerns to the Spa Manager.
• Serve as a technical resource for esthetician service and product questions.
• Manage professional back-bar, retail, treatment, and operational inventory.
• Maintain appropriate inventory levels and established pars; conduct routine inventory counts.
• Place routine supply orders within approved budgets and receive/check orders for accuracy.
• Monitor product usage, organization, expiration dates, and inventory variances.
• Ensure treatment rooms and back-bar areas are clean, organized, properly stocked, and client-ready.
• Ensure equipment is properly cleaned, maintained, and stored and communicate repair/replacement needs.
• Proactively manage inventory to prevent shortages of products or supplies required for scheduled services.
• Serve as Manager on Duty when the Spa Manager is unavailable or as scheduled.
• Support daily spa operations, including appointment flow, coverage needs, opening/closing procedures, cleanliness, and guest experience.
• Provide real-time coaching to estheticians regarding rebooking, retention, memberships, enhancements, retail, productivity, service quality, and professionalism.
• Participate in esthetician interviews, practical auditions, onboarding, scorecard meetings, and performance reviews as requested.
• Identify recurring performance concerns and communicate them to the Spa Manager.
• Assist with routine client service recovery and elevate significant client or employee concerns.
• Support spa promotions, events, marketing initiatives, and team meetings as needed.

Skills

Leadership

Training & mentoring

Coaching

Communication

Client service

Organization

Inventory management

Technical skincare knowledge

Multitasking

Problem solving

Detail-oriented

Reliability

Weekend/evening availability

Education

North Carolina Esthetician License

3+ years esthetics experience

Job description

FACE FOUNDRIÉ in Charlotte, NC seeks an Assistant Spa Manager / Lead Esthetician to support the Spa Manager and lead daily operations. You will train estheticians, uphold service quality, manage inventory, and ensure client experience aligns with FACE FOUNDRIÉ standards.

This hands-on leadership role requires NC license, 3+ years esthetics, and ability to coach, supervise, and balance client services with admin duties.