Esthetics Salon Manager

FACE FOUNDRIÉ; Maple Grove (MN); On-site; USD 55,000 - 75,000; Full time

Job summary

FACE FOUNDRIÉ is seeking a Store Operations Manager in Maple Grove, MN, to lead salon teams and ensure exceptional guest experiences. You will drive service revenue, manage staff, and oversee scheduling, training, and product knowledge in a fast-paced skincare environment.

Ideal candidates have an Advanced Practice Esthetics license and at least two years of salon management experience, with a focus on coaching, coaching and staying ahead of growth opportunities.

Qualifications

• Requires Advanced Practice Esthetics license.
• Two years of Salon Manager experience preferred.
• Full-time role with Tue–Sat availability.
• Strong leadership and customer-service focus required.

Responsibilities

• Maintain high standards of customer service.
• Meet financial metrics including service revenue and product sales.
• Lead recruitment, training, and performance management.
• Create staff schedules for peak hours and monitor inventory.
• Forecast sales and plan expansion activities.
• Partner with marketing to promote events and promotions.

Skills

Customer service

Staff management

Staff scheduling

Coaching

Budgeting

Sales targets

Education

Advanced Practice Esthetics License

Tools

Social media

Job description

About FACE FOUNDRIÉ:

FACE FOUNDRIÉ is an efficient + effective focused facial bar that provides affordable, approachable and accessible skincare in a modern + inclusive environment. There is a ton of growth potential within FACE FOUNDRIÉ.

Required: Advanced Practice Esthetics License

FACE FOUNDRIÉ specializes in all things face; facials, lashes, brows and skincare. We're setting the new standard in the growing $9 billion skincare services industry with a vision to establish an unparalleled presence across the nation. Our goal is to provide efficient and effective services in a modern, open concept, meeting clients wherever they are in their skincare journey. What sets FACE FOUNDRIÉ apart is our commitment to delivering innovative and effective cutting-edge services. We’ve been featured in FORBES, Entrepreneur, Marie Claire, and have performed over 360,000+ services in the last year. The brand currently has 50 locations open and is continuing to expand nationwide.

FACE FOUNDRIÉ is seeking individuals that are passionate about skincare, driven by innovation, and eager to be part of a company that is making a positive impact in the skincare industry. Join us as we continue to redefine the skincare industry because we believe when you feel good, you do good.

Job Description:

Operations Responsibilities

• Demonstrates high standards in customer service
• Meets financial metrics including: service revenue, average ticket, client count, rebooking and product sales
• Identifies opportunities for growth such as, staffing, scheduling and coaching
• Responsible for the management of all personnel including (but not limited to) recruitment, training, product knowledge, loss prevention, performance management, safety and legal compliance.
• Conduct regular performance reviews and provide constructive feedback to enhance team performance
• Create and maintain staff schedules to ensure adequate coverage during peak hours
• Responsible for store's inventory
• Helps forecast sales, growth trajectories and expansion plans.

Financial Management

• Collaborate with the store owner to develop and manage the salon budget.
• Monitor and analyze financial reports, identifying opportunities for cost savings and revenue growth.
• Implement strategies to achieve sales targets and profitability goals.

Customer Service

• Oversee the delivery of high-quality services and ensure client satisfaction.
• Address client issues and concerns, providing resolutions in a timely and professional manner.
• Maintain a positive and welcoming environment for clients and staff.

Training and Servicing

• Responsible for performing services on guests a minimum of 2 days a week and leading by example
• Leads through teaching employees and growing their productivity, has a clear vision of individual, team, and/or personal goals. Has coaching and mentoring skills and can verbalize steps to achieve those goals. Confident in coaching and mentoring their team
• Responsible for identifying the professional development needed for each staff member
• Ensures all technical service and product trainings are attended
• Conducts verbal and technical interviews, able to identify appropriate talents needed for salon growth.

Marketing

• Work with the marketing teams to develop and execute marketing strategies to attract new clients and retain existing ones.
• Coordinate and promote special events, promotions, and collaborations to increase salon visibility.
• Assist with Social Media as needed

Job Types: Full-time

Availability: Tuesday - Saturday

License: Advanced Practice Esthetics License is required

Experience: Two year of Salon Manager experience is preferred