Assistant Spa Manager/ Lead Esthetician

FACE FOUNDRIÉ®️; Charlotte (NC); On-site; USD 50,000 - 85,000; Full time

Job summary

FACE FOUNDRIÉ in Charlotte, NC seeks an Assistant Spa Manager / Lead Esthetician to support the Spa Manager and lead daily operations. You will train estheticians, uphold service quality, manage inventory, and ensure client experience aligns with FACE FOUNDRIÉ standards.

This hands-on leadership role requires NC license, 3+ years esthetics, and ability to coach, supervise, and balance client services with admin duties.

Qualifications

• Current North Carolina Esthetician License in good standing.
• 3+ years of esthetics experience preferred.
• Leadership, training, mentoring experience preferred.
• Strong technical knowledge of facial treatments, skincare, sanitation, and service protocols.
• Demonstrated ability to train, coach, and provide constructive feedback.
• Strong organizational, inventory-management, communication, and client-service skills.
• Ability to balance client services with leadership and administrative responsibilities.
• Proactive, dependable, detail-oriented, and solution-focused.
• Availability to work weekends and some evenings and weekends.

Responsibilities

• Assist with onboarding, hands-on training, and technical development of new estheticians.
• Coordinate ongoing training, service certifications, treatment observations, and skill development for the esthetician team.
• Ensure consistent execution of FACE FOUNDRIÉ treatment protocols, service timing, consultations, sanitation, and client experience standards.
• Identify technical skill gaps and provide coaching, retraining, and continuing education.
• Assist with training for new services, products, enhancements, equipment, and treatment protocols.
• Maintain training records and communicate team progress or concerns to the Spa Manager.
• Serve as a technical resource for esthetician service and product questions.
• Manage professional back-bar, retail, treatment, and operational inventory.
• Maintain appropriate inventory levels and established pars; conduct routine inventory counts.
• Place routine supply orders within approved budgets and receive/check orders for accuracy.
• Monitor product usage, organization, expiration dates, and inventory variances.
• Ensure treatment rooms and back-bar areas are clean, organized, properly stocked, and client-ready.
• Ensure equipment is properly cleaned, maintained, and stored and communicate repair/replacement needs.
• Proactively manage inventory to prevent shortages of products or supplies required for scheduled services.
• Serve as Manager on Duty when the Spa Manager is unavailable or as scheduled.
• Support daily spa operations, including appointment flow, coverage needs, opening/closing procedures, cleanliness, and guest experience.
• Provide real-time coaching to estheticians regarding rebooking, retention, memberships, enhancements, retail, productivity, service quality, and professionalism.
• Participate in esthetician interviews, practical auditions, onboarding, scorecard meetings, and performance reviews as requested.
• Identify recurring performance concerns and communicate them to the Spa Manager.
• Assist with routine client service recovery and elevate significant client or employee concerns.
• Support spa promotions, events, marketing initiatives, and team meetings as needed.

Skills

Leadership

Training & mentoring

Coaching

Communication

Client service

Organization

Inventory management

Technical skincare knowledge

Multitasking

Problem solving

Detail-oriented

Reliability

Weekend/evening availability

Education

North Carolina Esthetician License

3+ years esthetics experience

Job description

Summary

The Assistant Spa Manager / Lead Esthetician is a working leadership position responsible for supporting the Spa Manager with daily operations while independently overseeing esthetician training, service quality, and inventory management. This position serves as the day-to-day leader and technical resource for the esthetician team, leading by example through exceptional services, professionalism, accountability, and adherence to FACE FOUNDRIÉ standards. The role maintains an active client book while receiving designated time for leadership, training, and inventory responsibilities.

Primary Responsibilities

ESTHETICIAN TRAINING + SERVICE QUALITY

• Assist with onboarding, hands-on training, and technical development of new estheticians.
• Help coordinate ongoing training, service certifications, treatment observations, and skill development for the esthetician team.
• Ensure consistent execution of FACE FOUNDRIÉ treatment protocols, service timing, consultations, sanitation, and client experience standards.
• Identify technical skill gaps and provide coaching, retraining, and continuing education.
• Assist with training for new services, products, enhancements, equipment, and treatment protocols.
• Maintain training records and communicate team progress or concerns to the Spa Manager.
• Serve as a technical resource for esthetician service and product questions.

INVENTORY + TREATMENT FLOOR

• Manage professional back-bar, retail, treatment, and operational inventory.
• Maintain appropriate inventory levels and established pars; conduct routine inventory counts.
• Place routine supply orders within approved budgets and receive/check orders for accuracy.
• Monitor product usage, organization, expiration dates, and inventory variances.
• Ensure treatment rooms and back-bar areas are clean, organized, properly stocked, and client-ready.
• Ensure equipment is properly cleaned, maintained, and stored and communicate repair/replacement needs.
• Proactively manage inventory to prevent shortages of products or supplies required for scheduled services.

SPA MANAGER SUPPORT

• Serve as Manager on Duty when the Spa Manager is unavailable or as scheduled.
• Support daily spa operations, including appointment flow, coverage needs, opening/closing procedures, cleanliness, and guest experience.
• Provide real-time coaching to estheticians regarding rebooking, retention, memberships, enhancements, retail, productivity, service quality, and professionalism.
• Participate in esthetician interviews, practical auditions, onboarding, scorecard meetings, and performance reviews as requested.
• Identify recurring performance concerns and communicate them to the Spa Manager.
• Assist with routine client service recovery and elevate significant client or employee concerns.
• Support spa promotions, events, marketing initiatives, and team meetings as needed.
• The Spa Manager retains primary responsibility for overall spa performance, staffing, scheduling, financial results, formal performance management, hiring, compensation, corrective action, and termination decisions.

WORKING ESTHETICIAN EXPECTATIONS

• Maintain an active client book and is expected to perform FACE FOUNDRIÉ services at a high technical level and model the standards expected of the esthetician team.
• Maintain strong client satisfaction, retention, rebooking, productivity, and service timing.
• Confidently recommend appropriate memberships, enhancements, and home-care products.
• Maintain expert knowledge of FACE FOUNDRIÉ services, products, protocols, and contraindications.
• Demonstrate exceptional professionalism, reliability, teamwork, and client service.

Qualifications

• Current North Carolina Esthetician License in good standing.
• 3+ years of esthetics experience preferred.
• Previous leadership, training, mentoring, or Lead Esthetician Experience Preferred.
• Strong technical knowledge of facial treatments, skincare, sanitation, and service protocols.
• Demonstrated ability to train, coach, and provide constructive feedback.
• Strong organizational, inventory-management, communication, and client-service skills.
• Ability to balance client services with leadership and administrative responsibilities.
• Proactive, dependable, detail-oriented, and solution-focused.
• Availability to work weekends and some evenings and weekends.