Lead Equipment Service Manager

Kirby-Smith Machinery, Inc. - Oklahoma City, OK; Oklahoma City (OK); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Above-Average Industry Pay

Comprehensive Benefits Package

401K Plans with Company Match

Generous PTO

Short/Long Term Disability

Growth Opportunities

Paid Training

Family-Owned and Operated

Health and Wellness

Job summary

Kirby-Smith Machinery, Inc. in Oklahoma City seeks a Product Service Manager to lead a team of technicians responsible for repair and maintenance of heavy equipment. You will open work orders, assign technicians, prepare quotes, and monitor progress to meet safety and efficiency goals.

The role emphasizes customer communication, warranty decisions, parts tracking, and compliance with safety procedures. Strong MS Office skills and prior supervisory experience are required.

Qualifications

• High School education or equivalent.
• Five (5) years combined experience as a technician in a related field and supervisory experience.
• Proficient with Microsoft Office - Word, Excel, PowerPoint, Outlook, and various web-based applications.
• Excellent verbal and written communication skills.
• Excellent organizational skills to manage a high volume of department paperwork.
• Experience or training in management concepts or willingness to obtain such training

Responsibilities

• Communicates and supports the Kirby Smith vision and core values of One Mission, One Team, One Plan, One Goal.
• Accepts requests from internal and external customers for repairs to equipment within the scope of responsibility.
• Researches the scope of repair and prepares quotes for customers.
• Opens work orders, assigns the appropriate technician to perform the repairs, and processes WIP within company standards.
• Determines which repairs are warrantable and which are to be billed to the customer.
• Monitors progress of repairs and communicates with customers on the status.
• Monitors work in process to achieve labor goals of a maximum of 60 hours per technician.
• Tracks and schedules factory campaigns and ensures they are completed by set deadlines.
• Monitors and tracks parts returns.
• Completes all paperwork related to the department promptly.
• Oversees safety practices of employees and corrects as needed; supports safety training and compliance.
• Manages employee performance appraisals in a productive and timely manner.
• Maintains open communications with the Service Manager on work issues and employee matters.
• Performs other job-related duties as assigned.
• Ensures consistent and reliable on-site attendance.

Skills

Verbal and written communication

Organizational skills

Microsoft Office

Supervisory experience

Team leadership

Management concepts

Education

High school education or equivalent

Tools

MS Office Suite

Job description

Kirby-Smith Machinery, Inc. in Oklahoma City seeks a Product Service Manager to lead a team of technicians responsible for repair and maintenance of heavy equipment. You will open work orders, assign technicians, prepare quotes, and monitor progress to meet safety and efficiency goals.

The role emphasizes customer communication, warranty decisions, parts tracking, and compliance with safety procedures. Strong MS Office skills and prior supervisory experience are required.