Equipment Service Manager: Lead Repairs & Team

Kirby-Smith Machinery, Inc. - Odessa, TX; Dallas (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Above-Average Industry Pay

Comprehensive Benefits Package

401K with Company Match

Generous PTO and holidays

Short/Long Term Disability

Growth Opportunities

Paid Training

Family-Owned and Operated

Health and Wellness

Job summary

Kirby-Smith Machinery, Inc. is seeking a Product Service Manager in Odessa, TX to supervise a team of mechanics, manage repair and maintenance work orders, and ensure efficient operations.

You will determine warranty versus billable repairs and keep customers informed about progress and status. The role emphasizes safety, timely communication, and achieving labor targets while coordinating with the Service Manager.

Qualifications

• High School Education or Equivalent.
• Five (5) years combined experience as a technician in a related field and supervisory experience.
• Proficient with Microsoft Office - Word, Excel, PowerPoint, Outlook, and various web-based applications.
• Excellent verbal and written communication skills.
• Excellent organizational skills to manage a high volume of department paperwork.

Responsibilities

• Accepts requests from internal and external customers for repairs to equipment within the scope of responsibility.
• Researches the scope of repair and prepares quotes for customers.
• Opens work orders, assigns technicians, and processes WIP within company standards.
• Determines which repairs are warrantable and which are billed to the customer.
• Monitors progress of repairs and communicates status with customers.
• Monitors work in process to achieve labor goals of a maximum of 60 hours per technician.
• Tracks factory campaigns and ensures deadlines are met.

Skills

Verbal written communication

Organizational skills

Supervisory experience

Team leadership

Education

High School or equivalent

Tools

Microsoft Office

Job description

Kirby-Smith Machinery, Inc. is seeking a Product Service Manager in Odessa, TX to supervise a team of mechanics, manage repair and maintenance work orders, and ensure efficient operations.

You will determine warranty versus billable repairs and keep customers informed about progress and status. The role emphasizes safety, timely communication, and achieving labor targets while coordinating with the Service Manager.