Senior Network & Voice Engineer Lead

TechDigital Group; New York (NY); On-site; USD 130,000 - 180,000; Full time

Job summary

TechDigital Group is seeking a Network & Telecom Engineer Lead to oversee both network and voice/UC operations across onsite sites, data centers, and cloud. You will own incidents and changes end-to-end, bridging cross-domain gaps and driving resolutions across LAN, WAN, SIP, and UC platforms.

Candidates should show 10+ years in enterprise network and voice, with documented dual-track experience and a proven ability to mentor teams and write clear RCAs.

Qualifications

• 10+ years spanning enterprise network and voice operations, including senior or lead-level responsibility across both domains.
• Production experience in the secondary track is required, not just exposure.
• Strong ITIL/process experience and ability to lead cross-domain P1 bridges.
• Ability to document RCA findings and contribute to CMDB accuracy.

Responsibilities

• Own complex incidents and changes across both network and voice; lead end-to-end P1 bridges.
• Resolve cross-domain issues (QoS-for-voice, SIP-over-WAN, remote access, firewall/DNS concerns).
• Deliver site turn-ups and IMACs spanning LAN/WAN, wireless, and voice.
• Perform root-cause analysis and manage vendor/Cisco TAC cases; set standards.
• Mentor frontline teams and maintain accurate documentation and CMDB.

Skills

Network operations

Voice operations

Incident management

Root-cause analysis

Cross-domain collaboration

Documentation

Tools

SolarWinds

ServiceNow

TACACS

Job description

TechDigital Group is seeking a Network & Telecom Engineer Lead to oversee both network and voice/UC operations across onsite sites, data centers, and cloud. You will own incidents and changes end-to-end, bridging cross-domain gaps and driving resolutions across LAN, WAN, SIP, and UC platforms.

Candidates should show 10+ years in enterprise network and voice, with documented dual-track experience and a proven ability to mentor teams and write clear RCAs.