Lead, Enterprise Fraud Management Team

Truist Financial; Atlanta (GA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid vacation & sick days

Job summary

Truist Financial is seeking a Fraud Operations Leader in the Atlanta area to guide a team of Analysts and Senior Analysts in day-to-day operations. You will ensure compliance with regulations, manage workflow, and provide clear reporting on volumes and trends.

This role involves mentoring staff, handling escalated issues, and acting as back-up to the manager as needed. The ideal candidate has a strong banking and fraud systems background, excellent communication skills, and the ability to work

Qualifications

• Associates' degree or equivalent education and related experience.
• 3 years of banking experience.
• 5 years of call center or fraud systems experience.
• Ability to work independently with minimal supervision in a detailed and fast paced phone environment.
• Exceptional verbal and written communication skills.
• Proficiency in computer applications, such as Microsoft Office.
• Knowledge of fraud case management system.
• Ability and willingness to work flexible hours.
• Demonstrated leadership skills.

Responsibilities

• Provide leadership to a team of Analysts and/or Senior Analysts; monitor workflow to meet service levels.
• Monitor call recordings for proper caller authentication on calls.
• Train and mentor new hires and arrange refresher training.
• Maintain expert knowledge of regulations to ensure compliance (Reg E, Reg Z, VISA, NACHA, BSA/AML, TCPA, OFAC, etc.).
• Maintain knowledge of Enterprise Fraud Management processes for compliant information.
• Provide daily and monthly reporting on work volumes and trends.
• Handle escalated, sensitive, complex financial, compliance or reputational issues.
• Demonstrate decision making across all levels and serve as back-up to team manager.

Skills

Leadership

Team supervision

Regulatory knowledge

Fraud systems

Communication

Education

Associates degree

Bachelor's degree

Tools

Fraud case management system

Job description

Truist Financial is seeking a Fraud Operations Leader in the Atlanta area to guide a team of Analysts and Senior Analysts in day-to-day operations. You will ensure compliance with regulations, manage workflow, and provide clear reporting on volumes and trends.

This role involves mentoring staff, handling escalated issues, and acting as back-up to the manager as needed. The ideal candidate has a strong banking and fraud systems background, excellent communication skills, and the ability to work