Fraud Investigations Analyst I

Truist Financial; Charlotte (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) plan

Paid vacation

Sick days

Paid holidays

Job summary

Truist Financial seeks a Fraud Analyst to perform research and loss mitigation across multiple intake channels, supporting decisioning on Fraud Solution Service Delivery cases and alerts. The role requires examining account activity to assess risk and ensure policies are followed.

You will analyze cases, use banking systems, and conduct client research, applying critical thinking to determine appropriate actions and resolutions in a high-stress, fast-paced environment.

Qualifications

• High school diploma or equivalent education and related training.
• One year of banking, financial industry or related experience; preferably in a branch, audit, compliance, legal, risk or lending related capacity.
• Ability to learn and perform complex processes in order to meet the spirit and letter of the procedures, policies and regulations that govern the department.
• Strong investigative, analytical, and critical thinking skills.
• Strong work prioritization and time management skills.
• Strong interpersonal, communication and client service skills.
• Demonstrated proficiency in basic computer applications such as Microsoft Office software products.
• Ability to work in a high-stress, fast-paced, rapidly changing environment.
• Ability and willingness to work flexible hours as required by the function.

Responsibilities

• Analyze and decision Fraud Solution Service Delivery related cases or alerts.
• Utilize banking systems to investigate and research all transactional information to ensure that Fraud Solution Service Delivery requirements are met.
• Conduct client research.
• Use critical thinking skills to make well supported decisions relative to the alert type.
• Utilize internal and external applications to assist in the investigation and research of all applicable alerts.
• Efficiently and effectively resolve cases or alerts with awareness of all timelines as directed by Fraud Solution Service Delivery functions.
• Support effective communication with internal and external partners or clients.
• Participate Fraud related training that may include webinars, periodicals and self -study in order to stay abreast of any related changing laws and regulations.

Skills

Analytical thinking

Investigative skills

Critical thinking

Time management

Interpersonal skills

Client service

Education

High school diploma or equivalent

Associate Degree (preferred)

Tools

Microsoft Office

Banking systems

Job description

Truist Financial seeks a Fraud Analyst to perform research and loss mitigation across multiple intake channels, supporting decisioning on Fraud Solution Service Delivery cases and alerts. The role requires examining account activity to assess risk and ensure policies are followed.

You will analyze cases, use banking systems, and conduct client research, applying critical thinking to determine appropriate actions and resolutions in a high-stress, fast-paced environment.