Lead, Enterprise App Support — SQL, Cloud & Mentoring

BHG Financial; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

BHG Financial is seeking an Application Support leader to guide the day-to-day operations of our Application Support team. You will provide technical guidance, mentor staff, and ensure timely resolution of complex issues in collaboration with Engineering and Product leaders.

Responsibilities include monitoring queues, analyzing trends, and maintaining critical enterprise applications such as Jira and Confluence.

Qualifications

• 6+ years of experience supporting enterprise applications.
• 3+ years leading application support teams.
• Strong SQL/SOQL, scripting, and SDLC expertise with modern cloud tools.

Responsibilities

• Lead day-to-day operations of the Application Support team, providing technical guidance and mentorship.
• Monitor support queues and trends, resolve complex issues, and partner with Engineering, Product, and vendors to drive timely resolutions.
• Maintain enterprise applications like Jira and Confluence, develop documentation, and drive IT support best practices.

Skills

SQL/SOQL

Scripting

SDLC

Customer service

Tools

Jira

Confluence

Azure

AWS

Google Cloud

Job description

BHG Financial is seeking an Application Support leader to guide the day-to-day operations of our Application Support team. You will provide technical guidance, mentor staff, and ensure timely resolution of complex issues in collaboration with Engineering and Product leaders.

Responsibilities include monitoring queues, analyzing trends, and maintaining critical enterprise applications such as Jira and Confluence.